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Photoshop 23.0 freezes at launch (Windows 11)

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Since updating to Photoshop 23.0, I'm only maybe 20% successful in launching Photoshop (on Windows 11). It more often than not gets to a "Not Responding" state after splash screen, but before becoming fully usable. Sometimes there will even be multiple processes listed in Activity Monitor

 

I have...

  • Uninstalled/reinstalled Photoshop 23.0 (keeping preferences)
  • alt-ctrl-shift at launch
  • Move/delete Preferences file and/or the entire Settings folder.
  • When I could get in, I've tried turning a few technology previews and/or GPU Processing on/off.
  • Re-installed previous version of Photoshop (22.latest), which also inherited this problem.

 

Some of those things, like removing prefs or alt-ctrl-shift-launch, might let it launch once, but not reliably. I'm just at a loss as to what else to try to reliably launch Photoshop 23.0 on my Windows 11 computer.

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Have you completely restarted your computer after the update?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Multiple times.

 

If you have access, i have uploaded an Adobe Log Collector file through the Adobe Log Collector mechanism. AdobeLogs_20211027_081447_966-win.zip 

 

It does seem, at least in part, to be struggling with Preset Syncing.

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Even after a fresh restart, Photoshop 23.0 won't always start. Sometimes it does, most times it doesn't.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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After spending probably an hour or so in a chat with customer support where he even took control of my computer and checked a few things, we pretty much chalked it up to a bug between the new Photoshop release and Windows 11, and he was escalating it up to senior management. I have basically just learned to try to leave Photoshop running as long as I possibly can once I get it started (which might take a few tries). Patiently awaiting a Photoshop dot release to see if it helps clear things up.

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New Here ,
Nov 04, 2021 Nov 04, 2021

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I am having the exact same problem. What do I do?

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New Here ,
Nov 04, 2021 Nov 04, 2021

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I am having the same issues but I am still on windows 10

 

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I have a similar problem. after updating to Win 11 Photoshop 23 stops working after a while.. the screen blinks once and then it freezes. I tried downgrading to various versions of Photoshop 22 but it keeps happening.

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