Photoshop 23.0 freezes at launch (Windows 11)

[Mike Schwabauer-MSP]

Since updating to Photoshop 23.0, I'm only maybe 20% successful in launching Photoshop (on Windows 11). It more often than not gets to a "Not Responding" state after splash screen, but before becoming fully usable. Sometimes there will even be multiple processes listed in Activity Monitor

I have...

• Uninstalled/reinstalled Photoshop 23.0 (keeping preferences)
• alt-ctrl-shift at launch
• Move/delete Preferences file and/or the entire Settings folder.
• When I could get in, I've tried turning a few technology previews and/or GPU Processing on/off.
• Re-installed previous version of Photoshop (22.latest), which also inherited this problem.

Some of those things, like removing prefs or alt-ctrl-shift-launch, might let it launch once, but not reliably. I'm just at a loss as to what else to try to reliably launch Photoshop 23.0 on my Windows 11 computer.

[J453]

Have you completely restarted your computer after the update?

[Mike Schwabauer-MSP]

Multiple times.

If you have access, i have uploaded an Adobe Log Collector file through the Adobe Log Collector mechanism. AdobeLogs_20211027_081447_966-win.zip 

It does seem, at least in part, to be struggling with Preset Syncing.

[Mike Schwabauer-MSP]

Even after a fresh restart, Photoshop 23.0 won't always start. Sometimes it does, most times it doesn't.

[Mike Schwabauer-MSP]

After spending probably an hour or so in a chat with customer support where he even took control of my computer and checked a few things, we pretty much chalked it up to a bug between the new Photoshop release and Windows 11, and he was escalating it up to senior management. I have basically just learned to try to leave Photoshop running as long as I possibly can once I get it started (which might take a few tries). Patiently awaiting a Photoshop dot release to see if it helps clear things up.

[Dominga5ECF]

I am having the exact same problem. What do I do?

[Dominga5ECF]

I am having the same issues but I am still on windows 10

[adamk85463016]

I have a similar problem. after updating to Win 11 Photoshop 23 stops working after a while.. the screen blinks once and then it freezes. I tried downgrading to various versions of Photoshop 22 but it keeps happening.

[defaultnkkovkowo2jy]

Same problem here !

[Jeannin23690107ru48]

Hi all,

Same problem for me, the problem is solved when i uninstall my the drivers of my graphic card (Nvidia 1050Ti)...