Photoshop 23.2.1 crashing to desktop when trying to print on Windows 11 Pro

New Here ,
Mar 08, 2022 Mar 08, 2022

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Photoshop 23.2.1 (PC/Win11 Pro) is consistently crashing to desktop when I try to print any file sized 8.5x11". The crash report window says there's a solution for this problem. When I click on the link it takes me to a troubleshooting page but the only solution provided is to run the check for the GPU compatibility, which it passes. Removing GPU support under preferences makes no difference.

 

I had an older version which crashed intermittently which ironically was the reason I upgraded only for it now to happen 100% of the time. I attempted to work around this by changing file format (.jpg, .psd) but that's not helping. Attaching screenshot of performance prefs.

 

Rasiel

 

 

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Adobe Employee , Mar 08, 2022 Mar 08, 2022
Hi, We're sorry about the trouble with Photoshop. Have you tried to re-install the printer drivers to check if that makes a difference? If not, please try that to check if it helps. You can also try pressing & holding the Spacebar while selecting the option to Print from the File menu. This should reset the print settings. If this issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences...

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. Have you tried to re-install the printer drivers to check if that makes a difference? If not, please try that to check if it helps.

 

You can also try pressing & holding the Spacebar while selecting the option to Print from the File menu. This should reset the print settings.

 

If this issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Mar 09, 2022 Mar 09, 2022

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Thank you Nikunj, I was able to get it to print again by your last step; deleting the prefs.

 

Many thanks,

Rasiel

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Adobe Community Professional ,
Mar 11, 2022 Mar 11, 2022

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In case anyone following this needs further help - here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

 

if that doesn’t help -

Perhaps try resetting Photoshop preferences?

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

 

https://helpx.adobe.com/photoshop/using/preferences.html

And

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and your custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Also take a look at the following article and check if that helps: 

https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

 

Preferences file location: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

 

 

 

It may even be time to reinstall Photoshop.

 

Its recommended that you use the Adobe CC cleaner tool to remove all traces first.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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