Photoshop 23.2.2 wont open mp4 files

New Here ,
Mar 19, 2022 Mar 19, 2022

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I just bought latest verson of phtoshop for windows 11. It wont open mp4 files. I get message 'file can't be opened'. I see this has been aproblem for years now. 

 

What is photoshops answer. the same file opens in videomeld.

 

Any one have a solution? 

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Explorer ,
Mar 19, 2022 Mar 19, 2022

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Hi,

since mp4 only is a container format, we need a little more information on what codecs are used in your video.

You can do this with tools like MediaInfo or just open the file in VLC media player, there go to "Tools" -> "Codec Information".

Best regards

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Community Beginner ,
May 16, 2022 May 16, 2022

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Adobe why hasn't this been solved yet!?

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New Here ,
May 17, 2022 May 17, 2022

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I don't know how much this will help for Windows users (specifically I use Photoshop 2022 - 23.3.2 and Windows 11) but this was the best that I could find. Apparently, it may depend on the codecs (as Mister_M3780) mentioned. This post from 2020 may provide some helpful information. I essentially ended up just running my .mp4 videos (with wrong codec) through a converter to make .mov type to fix the problem with the codec mismatch. 

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