• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop 23.3.2 frequently crashes when double-click to open jpg file in Windows 11, File Explorer

New Here ,
May 27, 2022 May 27, 2022

Copy link to clipboard

Copied

Photoshop 23.3.2 frequently crashes when double-click to open jpg file(s) in Windows 11, File Explorer.

TOPICS
Windows

Views

215

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 27, 2022 May 27, 2022

Copy link to clipboard

Copied

Open Photoshop or Bridge, and find "Camera Raw Preferences". Uncheck "Use GPU". Does it open without crashing then?

 

You can also set File Handling to "disable jpeg support". Then jpegs will open directly into Photoshop without first going through ACR.

 

Neither will fix the underlying problem, which is either a buggy driver or an incompatible GPU, but it will be a workaround for now, until you can fix the problem. ACR will still work without the GPU enabled.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2022 May 27, 2022

Copy link to clipboard

Copied

Thanks you for the tip.

I am trying this now and it certainly made the opening of the files much faster.

I will have to use it a while longer to see if it works for preventing the crashing of Photoshop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2022 Jun 06, 2022

Copy link to clipboard

Copied

LATEST

After using for a few days it seems that "Camera Raw Preferences". Uncheck "Use GPU" did not stop the craching. However, setting File Handling to "disable jpeg support" may have successfully worked around the crashing problem. Thank you for the tips! Hopefully Adobe will fix this problem soon.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 27, 2022 May 27, 2022

Copy link to clipboard

Copied

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2022 May 27, 2022

Copy link to clipboard

Copied

Thank you for the tip, I tried this first and it had no effect.

However, you should mention to back up all your settings prior to the reset.

Even with the backup, I spent several hours adding several custom actions, brushes, shapes, etc.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines