Photoshop 23.3.2 very slow and not opening in macOS

New Here ,
May 28, 2022 May 28, 2022

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Hola escribo porque llevo un par de días que photoshop ni si quiera me abre en mi macOS;

es la versión 23.3.2 y no hay  más actualizaciones, el programa directamente no responde. ¿Alguien sabe a qué se debe? Y cuando me dejaba abrirlo iba suuuper lento, para cada click que hacia se tiraba pensando unos minutos.

 

 

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hi there,

 

Sorry about the performance issue that you see in Photoshop. We're here to help.

Which version of macOS are you using? What is your system specification? Did it start happening after any system or application updates?

Have you checked your Graphics Card to see if it's compatible with this version of Photoshop? https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Please ensure that Photoshop has the necessary permissions on your Mac by following the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a checkmark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html.

 

Let us know if it helps!

 

Regards,

Ranjisha

 

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