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Photoshop 23.5.1 no longer detects my AMD Radeon VII eGPU.

New Here ,
Sep 28, 2022 Sep 28, 2022

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Environment:

Hello.

• Running Mac OS 12.6

• 27" iMac 

• 3.6 GHz 8-Core Intel Core i9

• 64 GB

• External 16 GB Radeon VII in Razer enclosure

System recognizes the eGPU; Photoshop no longer does. 

What am I missing? 

Insights welcome. Thanks.

 

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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Hi, you should check which GPU supports the latest version of Photoshop...regards

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Thanks. But I don't see a means to check compatibility, given that the app doesn't recognize my external GPU.  I can only check my iMac's Radeon Pro 575X.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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It happend after updating to 23.5.1? It worked fine with previous version? Quick fix is to roll back to previous release.

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Thanks. But am not sure which version worked. My system had been idle for 7 months during a home renovation. When I set it up again, the first order of business was to update software. The "old" version of PS got overwritten in the process. Would try installing a previous version if I could find a safe source. Don't see a means on the Adobe site.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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7 months ago was current, 23 version. You can easily roll back or even to install previous version 22 alongside until you find fix.

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Fix found! In the PS app's Get Info there's a magic check box I'd forgotten about: Prefer External GPU. See attached. Once again, all is right in my digital world. Thanks again for your help.

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