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Photoshop 23.5.1 Timeline lag when using the touchpad to scroll (macOS)

Explorer ,
Sep 28, 2022 Sep 28, 2022

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Very strange problem.
If I hold the cursor over the timeline and scroll it using the macbook touchpad, the scrolling is very slow. It only happens when I hold the pen close to the tablet. If it is a mouse, then there is no such problem. Very strange behavior.



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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2022 Sep 28, 2022

Hi there,

 

Thanks for reaching out. Which version of macOS are you using? What type of file format are you working with? 

Did it start after any update? have you tried any troubleshooting steps so far?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

...

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi there,

 

Thanks for reaching out. Which version of macOS are you using? What type of file format are you working with? 

Did it start after any update? have you tried any troubleshooting steps so far?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

 

Thanks! 

Ranjisha

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