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Photoshop 23 crashes with Content Aware Fill

Explorer ,
Nov 06, 2021 Nov 06, 2021

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Content Aware Fill crashes in photoshop version 23.0.0

This has been going on for 9 months.

several crash reports have been sent to you.

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Adobe Employee ,
Nov 06, 2021 Nov 06, 2021

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Hmm. I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 06, 2021 Nov 06, 2021

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It's possible you used a different email address than you've used to log in here. (I searched using the email you're logged in with to the forum)


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 06, 2021 Nov 06, 2021

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Hi Jeff and thanks for helping. the email I am using on this forem is the same one as my account. I checked AUTO SEND crash reports. How do I uncheck AUTO SEND, so I can do it manually? thanks.

 

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Explorer ,
Nov 06, 2021 Nov 06, 2021

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here is the screen shot

stever71725084_0-1636244117020.png

 

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Explorer ,
Nov 06, 2021 Nov 06, 2021

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This is listed on the known issues page.

 

This issue is super annoying and Photoshop is currently unusable for me with all the crashing.

 

Known issues in Photoshop (adobe.com)

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Explorer ,
Nov 06, 2021 Nov 06, 2021

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thanks so much Joet. Hope they fix it toon

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Explorer ,
Nov 07, 2021 Nov 07, 2021

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You should specify your OS, ram, processor, graphic card. On my pc based on win 10 pro it works fine. Did you update all the important drivers such as graphic card?

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Explorer ,
Nov 07, 2021 Nov 07, 2021

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I've got Windows 11 / 12900k / 64GB DDR5 / RTX 3090 and v23 crashes for me under a ton of different scenarios.  I did submit crash reports.  My biggest issue is with the object selection tool, which crashes 100% of the time that I try to use it.

 

Moving to the previous version solves it for me luckily, but it's already on the known issues page.  Hopefully this will get sorted out soon because v23 is completely not usable for me.

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Adobe Employee ,
Nov 07, 2021 Nov 07, 2021

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@stever71725084 There's a note section with "Note: If you don't see the Crash Reporter dialog appear, you may have selected an option to not show the dialog. Follow these steps to set the preference to Always Show This Dialog" in this document that will show how to disable auto-send: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 07, 2021 Nov 07, 2021

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@Mork Cubeman Thanks. I'm seeing one crash report from you. You're hitting a crash in onnxruntime.dll which might be related to OpenCL. If you go to Preferences > Performance... and click on "Advanced Options" uncheck "Use OpenCL" and restart Photoshop, does it behave correctly?

If you hit more crashes after disabling OpenCL, please submit them with your email address entered in the crash reporter dialog so I can investigate further.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 07, 2021 Nov 07, 2021

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Opening v23 at all crashes almost instantly when I open it now.  I can't even click any tools or menus.

 

I just submitted two new crash reports.

 

The first time I opened it, I was able to select the object selection tool and it crashed when I tried to change it to the lasso version of the tool.

 

Then it just crashed instantly each time I opened it.

 

I'm not able to adjust any settings at all.

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Explorer ,
Nov 07, 2021 Nov 07, 2021

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I should add that this is a completely fresh install of Windows and I'm not experiencing issues in other non-Adobe applications.  

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Explorer ,
Nov 07, 2021 Nov 07, 2021

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One more note -- it's now crashing so hard that it doesn't even bring up the window to send the report to Adobe.

 

Disabling OpenCL is not really a great option even if that did correct the issue, as it would reduce performance.  I also can't remove OpenCL because I need it for other work.

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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@Mork Cubeman OpenCL is being removed from Photoshop and replaced with Metal (macOS) and DX12 (Windows). Not all OpenCL features have been converted yet (mainly in plug-ins at this point)

 

It would be good to know if disabling OpenCL stops the crashing or if it's something else.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 14, 2021 Nov 14, 2021

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I just submitted a report with my email address connected with my adobe account. let me knew please what the problem is. the last update, yesterday, also crashes

 

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Explorer ,
Nov 14, 2021 Nov 14, 2021

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LATEST

I've disabled OpenCL and made the registry update to enable crash reporting.

 

Unfortunately Photoshop v 23.0.1 is crashing for me under the same conditions as before.  It's still crashing all the way to desktop without the ability to submit a crash report.

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