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Photoshop 23 no responding after clicking top menus

New Here ,
Oct 28, 2021 Oct 28, 2021

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After upgrading PS from 22 to 23 I have the following issue:

Everything loads fine but when I click the top menus (File, Edit, Image, etc) PS will no respond.

Looking at the task manager says No Responding and never goes away.

I have to end PS from the Task manager. I'm able to use PS using keyboard shorcuts.

Also, I can drag a photo inside PS with no issues but as soon as I click any top menus is over.

I try resetting everything including settings. I also did unistall and try going back to the old version and unfortunately this also happens on the old one.

I sent my logs using the log collector tool and here is the filename reference:

AdobeLogs_20211028_082402_774-win.zip

 

I will sincerely appreciate any assistance.

 

Thanks!

 

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Advisor ,
Oct 28, 2021 Oct 28, 2021

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Please post the following information:

LRC Community guidelines,jpg.JPG

Kenneth Seals

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New Here ,
Oct 29, 2021 Oct 29, 2021

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LATEST

Adobe Photoshop 23.0

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
System Type x64-based PC
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 4.71 GB
Total Virtual Memory 35.9 GB

 

Thanks

C: Drive 72.1 GB free of 222 GB

😧 Drive 160 GB free of 232 GB
Available Virtual Memory 8.28 GB
Page File Space 20.0 GB



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