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Photoshop 24.0.1 crashes when printing old saved PSD files

New Here ,
Dec 07, 2022 Dec 07, 2022

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When I try to print old saved PSD files my Photoshop freezes and crashes every time.
I can still print new PSD I have made and also jpeg that I open via Camera Raw.

I run Photoshop 24.0.1 on HP ZBook 15v G5, Windows 10 Pro, everything updated.

What I tried:

- deleted preferences (auto and manual way)

- uninstalled and reinstalled
- PS version 23.5.3
- disabling the GPU acceleration
- deleted the CT Font Cache

Printers works great in every other application.
Any tips or ideas, please help me...

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Here's a thread with a solution that you might try:

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Thanks for the tip...didn't work

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Thanks due to Digitaldog for this info:

Quit Photoshop if running.
Relaunch Photoshop and open the file that you want to print.

Press the Spacebar on your keyboard before you click File > Print
This process resets printer preferences that have been written into the image.

See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

 

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Thanks for the tip...didn't work

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Why did you repost the same question? You already have responses on this thread:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-24-0-1-crashes-when-printin...

 

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New Here ,
Dec 14, 2022 Dec 14, 2022

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The other thread is a repost, not this one...
I was informed that it is the best way to get in touch with Adobe staff and there is no possibility to erase this thread...
Sorry about that anyway.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Open the problematic PSDs, try saving as a TIFF (you can try Save a Copy😞 can you print it? 

If that doesn't work, you could try making a new document that is the same size as the PSD, on the PSD*, select all then copy, paste into the new document: can you print it? 

* Flatten but do not save after pasting into the other document. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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