Photoshop 24.1.0 crashing repeatedly while editing

[Hjorthmedh]

Does anyone else experience crashes with Photoshop 24.1.0? Running on a Macbook Pro M1 (Venture 13.1).

The crash seems to happen when I press 'X' to swap the black and white colours in the pallet selected. The crash is not every time, but it has been four times already this morning.

I also do noise reduction, despecle, cruves, content-aware crop, etc. But the crashes happen when I press 'X' (but not every time).

[AxelMatt]

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If you're unable to access Preferences and PhotoShop crashes before that, please go to the location C:\Program Files\Adobe\Adobe Photoshop 2021. Then rename the Sniffer.exe to Old.Sniffer.exe and try launching Photohsop again.

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

[Hjorthmedh]

What do you think swapping the black and white colours with X has to do with the graphics processor and the settings? That feels like such a basic thing I fail to see why it would matter...

[TheDigitalDog]

I'm on the same OS version and Photoshop version, MacBook Pro M1; no crash for me. 

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

[Hjorthmedh]

Is there a way to save custom key bindings before doing a preference reset?

[PECourtejoie]

Hi, as stated in this helpx page: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

the Keyboard Shortcuts.psp file is found on a Mac: Users/[user name]/Library/Preferences/
Adobe Photoshop [version] Settings (you might need to setup the Finder to show that folder)

on a Pc: Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop [version]\Adobe Photoshop [version] Settings

likewise, you need to setup Explorer to show that folder, as explained on the helpx page.

[TheDigitalDog]

Is there a way to save custom key bindings before doing a preference reset?

Custom key commands for PS? 

Resetting preferences only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other settings) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

[Hjorthmedh]

Thanks! I have reset the settings using the "reset after qutting" option. So far no new crash, fingers crossed that it remains stable.

Really curious if a corrupted or otherwise incorrect preference file can cause crashes like this, are they not sanitising their input?

[TheDigitalDog]

I have no idea why some users have issues with preferences (in multiple Adobe apps) and others, like me, never do. But the recommendation to reset preferences has been around for years and years; it solves many issues often. 

So once you're up and running for a while, make a copy of the "good" preferences and make a backup too. If the issue happens again (usually crashing), just replace the preferences that were working and set as you desire. 

[Hjorthmedh]

Thanks for the feedback and suggestions. I reset the preferences, and thought it worked, but after a few photos it crashed again.

[TheDigitalDog]

Thanks for the feedback and suggestions. I reset the preferences, and thought it worked, but after a few photos it crashed again.

By @Hjorthmedh

Try logging into another user account (you may need to make one), still crashing? 

Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

You might want to try running a free utility like Onyx: still crashing? 

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

[PECourtejoie]

Hi, @Hjorthmedh could you please post the contents of Photoshop's Help>System Info... menu, so that we get to know what is particular about your setup.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

Are you sending Adobe crash reports with your email?

https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

[Hjorthmedh]

The only non-standard thing I have is a Wacom Intuous Pro Tablet.

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b  arm64

Number of Launches: 3

Operating System: Mac OS 13.1.0

System architecture: Apple M1 Pro, HybridCPU(8:2)

Physical processor count: 10

Built-in memory: 32768 MB

Free memory: 19058 MB

Memory available to Photoshop: 29431 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.15.3

SAM SDK Version: 2.0.0-main.1564

ACP.local Status:

- SDK Version: 2.11.0

- Core Sync Status: Reachable and compatible

- Core Sync Running: 6.0.0.43

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 3.91.3

Content Credential Helper Version: 0.4.12

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Disabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny:               0

GPUForce:              0

useGPU:                1

useOpenCL:             1

isGPUCapable:          1

GPUName:               Apple M1 Pro

GPUVendor:             APPLE

IsNativeGPUCapable:    1

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      1

  GPU accessible RAM:                22,906 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   1

UseOpenCLChecked:              1

Display: 1

  Display Bounds: top=0, left=0, bottom=1117, right=1728

  High DPI Monitor

  Main Display

_________________

And a snippet from the crash report:

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000070912
Exception Codes: 0x0000000000000001, 0x0000000000070912

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [20167]

VM Region Info: 0x70912 is not in any region. Bytes before following region: 43xxxxxx54
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT xxxxxxxxxxxxxxxx [136.0M] r-x/r-x SM=COW ...hotoshop 2023

[NB, colourmanagement net]

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

[Hjorthmedh]

Thank you NB for a very comprehensive reply.

I also updated the WACOM tablet driver, and for a while I thought it might have been it, but I just had photoshop crash again.

Hoping for the next release to fix the bug.

[Hjorthmedh]

There was some small update the other day, still crashing occasionally when pressing X (or clicking the swap colours in the GUI).

Has anyone else had this problem?

[Hannah0D4B]

Hi

Do you have any updates, in your experience of this problem?

Thanks 

[Hjorthmedh]

Hej, I am now on Photoshop 24.2.0 and there have not been any crashes in a while thankfully. Not sure if it was the Photoshop update, or something else that fixed it.