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Photoshop 24.2 crash

New Here ,
Feb 27, 2023 Feb 27, 2023

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After updating 2,3 days ago photoshop now randomly crashes. It doesn't close the opened file but becomes unresponsive. Can open a new file and everything works, but previously opened file doesn't.

On the crashed file, I can switch tools but no tool works, navigator doesn't work. Usually happens toggling between selection tools. 

GPU is Nvidia 3080ti, latest drivers, everything was fine prior to updating photoshop.

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. 

 

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here: 

Preferences in Photoshop (adobe.com) 

Please backup your settings before resetting the preferences. You can check: 

Migrate presets, actions, and settings (adobe.com) 

 

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop. 

 

If this doesn't help we need more informations about your system. 

Which operating system do you use? 

Which version of Photoshop do you use? 

Please post your Photoshop system info from the Help menu  

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.2.1 - Photoshop 24.3 - Nik Collection 5 - Topaz Sharpener AI

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @lionman86 sorry to hear this.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Thank you,

Cory

Thank you,
Cory

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