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Photoshop 24.4.1 crashing spinning wheel

New Here ,
May 11, 2023 May 11, 2023

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Everyday this happens, doing the slightwat task like opening the crop tool and the program freeze up, spinnign wheel never coprrects its self no matter how long its left. I am always loosing progress and cannot save after every move incase it happens. This is ridicuols, time to sort out these bugs before you are over taken but other software that actually works. 

 

 

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Adobe
Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @timd132435 

 

Thanks for reaching out. 

Does this start happening after the latest update? What type of file are you working with?

Try the steps suggested here: Please try the steps mentioned in this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-cr...

 

You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

 

Let us know how it goes.

 

Best,

Ranjisha

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Community Expert ,
May 11, 2023 May 11, 2023

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@timd132435 

Be sure to fill out and send the Crash reports and include your Adobe ID email. Adobe staff reads the reports and are also on this forum.

Jane

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Community Expert ,
May 11, 2023 May 11, 2023

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If nothing above helps please post here in reply content from Help > System Info.

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Adobe Employee ,
May 12, 2023 May 12, 2023

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@timd132435 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

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LEGEND ,
May 12, 2023 May 12, 2023

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LATEST

Try logging into another Mac user account (you should make a new one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

* How to start your M1/M2 Mac in Safe Mode
On your Mac, choose Apple menu () > Shut Down.
After your Mac shuts down, wait 10 seconds.
Press and hold the power button until the startup disks and Options appear.
Press and hold the Shift key, then click Continue in Safe Mode. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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