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Photoshop 24 won't open ANY files created in 2020-won't open PNG, JPG, PDF, TIFF, PSD files (on Mac)

Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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HELP!!  Photoshop won't open any of my files that were created/saved in 2020 on my Mac. I've tried JPG, PNG, PSD, PDF, TIFF images. Nothing will open with the latest Adobe upgrades. This is severly affecting my business and I have too many files for me to address individually. Is Adobe aware of this issue?

 

JPG message:  "Could not open because a JPEG marker segment length is too short (tile may be truncated or incomplete)"

 

PNG message:   "Not a PNG file"

 

TIFF message:  "Not a TIFF file"

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Adobe Employee , Oct 24, 2022 Oct 24, 2022

Were these files created on a different computer and moved to the new M1? It really looks like the files were damaged by disk failure or during transfer (between computers or over a network).

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Can you zip and upload one of the problematic JPEGs to something like Dropbox or similar? 

The other thing you can check on your end first: 

In System Preferences (System Settings in Ventura), >Security & Privacy, >Full Disk Access, do you see Photoshop listed? If not, add it and try again.

This explains how to do the same process in Lightroom; just pick Photoshop instead:
https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Thank you for your help. I'm currently running Monterey on the M2 Macbook Pro. I see the Ventura upgrade.

Here's one of the files I'm experiencing the issue with:  https://www.dropbox.com/s/0sv96h0jddryblw/BombshellStamps.com-DS2302.lovenluck.png?dl=0

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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It looks like these files are damaged. No application can open them. It looks like a failing hardware issue (harddisk or connection)


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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It won't let me open files created as new as 2021, in Photoshop format. All this due to the most recent upgrade. Did not have this issue before. I'm a graphic designer and have customers needing art with changes I now cannot access.

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Were these files created on a different computer and moved to the new M1? It really looks like the files were damaged by disk failure or during transfer (between computers or over a network).


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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You're right. I can't believe I didn't realize that. Thank you for taking the time to reply. I traced it back to a faulty flash drive that had transfered tons of old files. I appreciate your help.

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