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HELP!! Photoshop won't open any of my files that were created/saved in 2020 on my Mac. I've tried JPG, PNG, PSD, PDF, TIFF images. Nothing will open with the latest Adobe upgrades. This is severly affecting my business and I have too many files for me to address individually. Is Adobe aware of this issue?
JPG message: "Could not open because a JPEG marker segment length is too short (tile may be truncated or incomplete)"
PNG message: "Not a PNG file"
TIFF message: "Not a TIFF file"
Were these files created on a different computer and moved to the new M1? It really looks like the files were damaged by disk failure or during transfer (between computers or over a network).
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Can you zip and upload one of the problematic JPEGs to something like Dropbox or similar?
The other thing you can check on your end first:
In System Preferences (System Settings in Ventura), >Security & Privacy, >Full Disk Access, do you see Photoshop listed? If not, add it and try again.
This explains how to do the same process in Lightroom; just pick Photoshop instead:
https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...
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Thank you for your help. I'm currently running Monterey on the M2 Macbook Pro. I see the Ventura upgrade.
Here's one of the files I'm experiencing the issue with: https://www.dropbox.com/s/0sv96h0jddryblw/BombshellStamps.com-DS2302.lovenluck.png?dl=0
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It looks like these files are damaged. No application can open them. It looks like a failing hardware issue (harddisk or connection)
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It won't let me open files created as new as 2021, in Photoshop format. All this due to the most recent upgrade. Did not have this issue before. I'm a graphic designer and have customers needing art with changes I now cannot access.
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Were these files created on a different computer and moved to the new M1? It really looks like the files were damaged by disk failure or during transfer (between computers or over a network).
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You're right. I can't believe I didn't realize that. Thank you for taking the time to reply. I traced it back to a faulty flash drive that had transfered tons of old files. I appreciate your help.