Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
2

Photoshop 25.1 errors

Community Beginner ,
Nov 28, 2023 Nov 28, 2023

I have Photoshop 2024. I did get the screen saying the "Intel 46 GPU was outdated". I just clicked ok and went past the error notice. Everything was ok until I updated to v25.1. Then it wasn't ok anymore. On launch it would crash. I loaded the preferences to a folder on the desktop. Then I copied them back again.
After that Photoshop would not start. On attempting to start I got "file not found" errors. I found files of the same name in Adobe Bridge. The last file I had to download from dillme.com. After copying and installing that .dll file Photoshop would show the splash screen and stop. A cmd file would run but it was too fast to read but no text file could be found.
Are there permissions that I needed to apply. I'll have a look and try and find the file names.

TOPICS
Windows
511
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Dec 02, 2023 Dec 02, 2023

I had this error, and it seemed nothing I could could do this end helped. Then, as I was about to abandon hope I looked at the latest update, which was 25.2. After installing, all the missing startup warnings came back and its performing  as I remembered it.

This what I did in my installation, and it may not work in your situation.

Thanks to all who assisted.

 

Translate
Adobe
Community Expert ,
Nov 29, 2023 Nov 29, 2023

@gregn97071148 what exact GPU do you have in that system and does it meet Photoshop's system requirements

https://helpx.adobe.com/ie/photoshop/system-requirements.html

For the installation issue, try uninstalling and reinstalling using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 29, 2023 Nov 29, 2023
The GPU is an Intel R HD Graphics 4600 and I am almost certain that it does
not meet Photoshops system requirements.

I'll have to take a trip to the city and buy one. A point in the right
direction would help.

I'll have a look at the other links that you sent me.



Thanks

Greg Nixon
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2023 Nov 29, 2023

@gregn97071148 a lot depends on your budget and what your system board and PSU can can take

The HD Graphics 4600 only has a feature level of 11.0 and Photoshop requires a GPU with a feature level of 12 and above

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 02, 2023 Dec 02, 2023
LATEST

I had this error, and it seemed nothing I could could do this end helped. Then, as I was about to abandon hope I looked at the latest update, which was 25.2. After installing, all the missing startup warnings came back and its performing  as I remembered it.

This what I did in my installation, and it may not work in your situation.

Thanks to all who assisted.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines