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Photoshop 25.2 refuses to open or crashes on startup

Community Beginner ,
Dec 03, 2023 Dec 03, 2023

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Context:  Windows 10, 22H2, PowerSpec G701 (Ryzen 7), 48GB RAM, NVidiaGeForce GTX 1070

 

This is the first time I am trying to use Photoshop since the update(s) to Version 25.2.  I had no issues with previous versions.

 

I can't tell whether PS even begins to start up, as nothing ever shows up on the screen.  When checking with Task Manager, Photoshop is not present. 

 

Note that I have no such issues with LrC.

 

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Community Beginner ,
Dec 03, 2023 Dec 03, 2023

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Note that this is the first time I tried to use any version beyone PS 2023.

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Community Beginner ,
Dec 03, 2023 Dec 03, 2023

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I have the same issue with a MAC M2 Air with 16 GB RAM running Photoshop 25.2 with the OS being Sonoma (14.1.1).  I am wondering if there is a fatal bug.  I tried uninstalling and reinstalling the app twice with the same result.  Any thoughts would be appreciated.

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Community Beginner ,
Dec 04, 2023 Dec 04, 2023

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In case this helps in the diagnosis, my Windows 11 laptop does not have this problem. 

 

It has a 14-core Intel i7 CPU, 32GB of RAM and nVidia GeForce GTX 3060 laptop GPU.

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Adobe Employee ,
Dec 04, 2023 Dec 04, 2023

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Hi Steve,

 

Can you do me a favor and download and install the latest Photoshop Beta (25.4) that was posted today? It should contain a fix for the issue you're seeing and it would be great if you could confirm.

 

Thanks,

Adam

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Community Beginner ,
Dec 04, 2023 Dec 04, 2023

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Two things:

 

1. When I booted up this morning, PS 25.2 started up successfully.  As I had rebooted after my original post yesterday, I cannot explain what could possibly have changed since yesterday, as there were no updates from Microsoft or NVidia.

 

2. I don't appear to have acess to 25.4, either from the Creative Cloud desktop or from within Photoshop.

 

But it starts up.  When I actually start using it, I'll see if there are any issues inside the app.

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