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Photoshop (25.6 & 25.7) crashes on open

New Here ,
May 09, 2024 May 09, 2024

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Hi,

 

I've recently experienced Photoshop crashing upon launching. I've tried numerous recommended fixes from other threads - reinstall, delete the options with Ctrl+Alt+Shift at launch, checking full access permissions, disabling UAC, opening as admin, graphics driver updates - but nothing seems to work and there's nothing logged to the event viewer.

 

I was able to successfully roll back to 24.7.3, but would appreciate any suggestions in restoring the current version.

 

Thanks in advance!

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.6.0" build="20240312.r.433" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="9" hour="12" minute="15" second="29" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="d0be41ac-98c2-4841-9e7a-97027dc6f60b"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="12004" machine="Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20210811000000.000000-000" driverVersion="10.1.2875.0" videoModeDescription="" pnpDeviceID="USB&#92;VID_17E9&#38;PID_4323&#38;MI_01&#92;7&#38;37F82444&#38;0&#38;0001" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20190528000000.000000-000" driverVersion="26.20.100.6911" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_13451025&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20210811000000.000000-000" driverVersion="10.1.2875.0" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB&#92;VID_17E9&#38;PID_4323&#38;MI_00&#92;7&#38;37F82444&#38;0&#38;0000" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCE7F13D75">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFCE7F13D75" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFCE7F179BA" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFCE7DBAC24" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFCE7F17C74" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFD13DDB78D" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFD13DDFCD0" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFD13DEFB40" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FF6591D9FFE" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="8" address="0x00007FF6591DD887" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="9" address="0x00007FF6591EAC7D" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="10" address="0x00007FF6591BC763" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="11" address="0x00007FF6591BC63B" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="12" address="0x00007FF659BB7F3C" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="13" address="0x00007FF659BB7ACC" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="14" address="0x00007FF659BA9A32" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="15" address="0x00007FF659BA9ADE" symbolname="boost::serialization::singleton_module::unlock"/>
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<stackStatement index="17" address="0x00007FF659B896B5" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="18" address="0x00007FF659B50651" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="19" address="0x00007FF659B3135D" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="20" address="0x00007FF655373778" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
<stackStatement index="21" address="0x00007FF6555E8F27" symbolname="ART::AssetType::operator!="/>
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<stackStatement index="23" address="0x00007FF6555E7090" symbolname="ART::AssetType::operator!="/>
<stackStatement index="24" address="0x00007FF6553452D8" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
<stackStatement index="25" address="0x00007FFDB07123BA" symbolname="RtlHashUnicodeString"/>
<stackStatement index="26" address="0x00007FFDB06E5986" symbolname="RtlClearThreadWorkOnBehalfTicket"/>
<stackStatement index="27" address="0x00007FFDAF1A257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="28" address="0x00007FFDB070AA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000001F5AA40A000"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x0000000000000008"/>
<register name="RSI" value="0x000001F5AA40A800"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000005E3DFDDF0"/>
<register name="RBP" value="0x00000005E3DFDEF0"/>
<register name="RIP" value="0x00007FFCE7F13D75"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
9ed6615b-fdd0-4776-9d30-300c19dcb6b9
</sessionId>
</crashreport>

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Adobe
Community Expert ,
May 13, 2024 May 13, 2024

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@cuppagrey in the version that opens, go to help menu/system info and copy/paste the details here.

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