Photoshop and Illustrator (at least) fail to launch: We can’t verify your subscription status. Your

[William28338508tfr5]

We can’t verify your subscription status.

Your Photoshop subscription has ended.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

I get this message for Photoshop and Illustrator. I just updated all apps so my subscription is up-to-date.

[Sameer K]

I've reviewed your profile & it looks alright. Have you tried changing the internet network?

You've tagged Windows, so try these steps:

• In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
• Go to Task Manager & force stop any other Adobe-related processes & the process called 'Adobe IPC Broker' has to be closed after all the other tasks are closed.
  
  
• Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK.
  
  
  
  
• Delete any files or folders with 'NGL' in their names.
• Restart the computer
• Sign in to Creative Cloud again and let me know if the issue exists.

Thanks!
Sameer K

[William28338508tfr5]

I followed all of the steps you recommended and I continue to receive the dialog box indicating that my subscription has ended.