Photoshop App Black Screen

New Here ,
Mar 31, 2020 Mar 31, 2020

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Whenever i open photoshop or even illustrator its literally just a black screen. Not even the bar that shows file, edits etc pop up. Its just a plain black screen. I've tried reinstalling the apps multiple times and even reinstalling Creative Cloud but it still appears to be a black screen whenever i launch it. I tried deleting the OOBE folder or something and restarting my laptop many times but still nothing. Help? I have a Macbook Air macOS. Screen Shot 2020-03-31 at 8.17.50 PM.png 

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Adobe Community Professional ,
Mar 31, 2020 Mar 31, 2020

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Hi read the following articles for this problem hope it helps you....regards

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ali Sajjad / Graphic Design Trainer / Freelancer

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New Here ,
Mar 31, 2020 Mar 31, 2020

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I have tried both and unfortunately has not worked. I am not very good with computers :(! I can tell you my settings though for my computer

MacBook Air (13-inch, 2017)

Memory: 8 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 6000 1536 MB

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New Here ,
Mar 31, 2020 Mar 31, 2020

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Also i dont think it has anything to do with my gpu because these apps have worked before on my laptop but it suddenly stopped working, and i have updated my macbook to the latest version which shouldnt have a problem with my gpu. :((((

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I am having this same problem. Did you ever figure anything out?

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New Here ,
Oct 28, 2020 Oct 28, 2020

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Hello, I'm having the same issue. Have you managed to fix yours? If so, could you please tell me 

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