Photoshop becomes unresponsive while using Select Subject and masking on M1 Macbook Air

New Here ,
Jun 02, 2022 Jun 02, 2022

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The Photoshop interface is not smooth and Unresponsive every time I use it to select subject and mask.

 

Why [inappropriate language removed by moderator] I am paying so much and still getting nothing except app crashes on my MacBook Air M1.

 

Please resolve this as quick as possible.

 

 

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. It would be helpful if you could go to the Help menu in Photoshop, then System info & copy & paste the information here.

 

You can try adding Photoshop to the Accessibility list on macOS & Full disk access using the steps suggested here: https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-dis...

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Jun 03, 2022 Jun 03, 2022

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Whch version of Photoshop?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

After you've Select > Subject are you applying a Layer Mask? (Describe what happens when you do).

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