Photoshop can't open any file

[强231924682ddv]

Sometimes my photoshop can't open any file,It was working fine just now, but suddenly it doesn't work until I restart my computer it can work again.

Is it a bug?

My photoshop version is 2023

windows system

During the failure of Photoshop to open the file, some other panel can't open too,sucn as liquify panel,filter panel……all can't open!

how to fix it?I don't want to restart my computer again and again.

[强231924682ddv]

Click to open the file, a circle will appear to load the file, and then disappear instantly, nothing happens

[强231924682ddv]

and I click ctrl s to save file ,it will show "save as" panel

[强231924682ddv]

When I restart the computer, photoshop can be used normally again, but after using it for a while, these problems will appear again

[jc.m]

[jc.m]

So, I have the same problem. I want to open a RAW-File, then nothing happens anymore. If I take a close look, a window which says "Some KI-masks have to be updated" appears for one second, but dissapears at the same moment. The main window of Photoshop does not react, it seems like there is some kind of pop-up or second window, but it is not seen with strg+tab. If I press strg+F4 (which closes opened windows) the main window reacts again. I can't help. I deinstalled Photoshop + Camera Raw for two times, restarted everything, deleted main settings. Does not work.

[强231924682ddv]

My situation is different from yours. I didn’t have any pop-up panels. I had a problem during the painting process. I couldn’t use all the pop-up panels such as liquefaction or camera, including creating a new file or opening any file. Nothing happened.

[CoryShubert]

Hi @强231924682ddv sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory