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Photoshop can't open any file

New Here ,
Feb 22, 2023 Feb 22, 2023

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Sometimes my photoshop can't open any file,It was working fine just now, but suddenly it doesn't work until I restart my computer it can work again.

Is it a bug?

My photoshop version is 2023

windows system

 

During the failure of Photoshop to open the file, some other panel can't open too,sucn as liquify panel,filter panel……all can't open!

 

how to fix it?I don't want to restart my computer again and again.

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New Here ,
Feb 22, 2023 Feb 22, 2023

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Click to open the file, a circle will appear to load the file, and then disappear instantly, nothing happens

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New Here ,
Feb 22, 2023 Feb 22, 2023

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and I click ctrl s to save file ,it will show "save as" panel

 

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New Here ,
Feb 22, 2023 Feb 22, 2023

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When I restart the computer, photoshop can be used normally again, but after using it for a while, these problems will appear again

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Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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Photoshop_screenshot.jpeg

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Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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So, I have the same problem. I want to open a RAW-File, then nothing happens anymore. If I take a close look, a window which says "Some KI-masks have to be updated" appears for one second, but dissapears at the same moment. The main window of Photoshop does not react, it seems like there is some kind of pop-up or second window, but it is not seen with strg+tab. If I press strg+F4 (which closes opened windows) the main window reacts again. I can't help. I deinstalled Photoshop + Camera Raw for two times, restarted everything, deleted main settings. Does not work.

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New Here ,
Feb 23, 2023 Feb 23, 2023

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My situation is different from yours. I didn’t have any pop-up panels. I had a problem during the painting process. I couldn’t use all the pop-up panels such as liquefaction or camera, including creating a new file or opening any file. Nothing happened.

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @强231924682ddv sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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