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Photoshop can't show after clicking Save As on iMac

New Here ,
Dec 07, 2020 Dec 07, 2020

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I using iMac2019 and not long ago I getting problem that software can not show about detail  after click Save as... once I try to uninstalled and then install Adobe photoshop (and Ilustrator have this problem too). So It doesn't work. I dont know how to fix them. My work so important but now I can not save my work file. Can anyone help me to solve this problem I'll so much thankful. 

 

 

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with the macOS version you're running on the computer? Are you not getting the Save As dialog box at all after clicking the menu option?

 

If you're working on macOS Catalina or macOS BigSur, please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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Hi I Nikunj I have same kind of problem too. I can not click on save button because it is out of dialog box. I am using 23.5.2 but I also used downgraded version too like 24 but I think may because of Macos Ventura 13.0 too.I don't know how to deal with since I have got too many jobs to handle in my hand. Can you help me about this issue. 

 

 

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Having the same problem here. Have you found a fix by any chance?

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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@Mitch24775038ixye did you confirm Photoshop is listed and active under Mac OS System Prefs/Security and Privacy/Full Disk Access?

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Explorer ,
Feb 12, 2023 Feb 12, 2023

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I have had this problem for months. Whenever a dialogue does not pop up when you are saving a file. Try, right clicking the Photoshop icon in the doc and choose hide. then choose show. you get the dialogue! 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Has anyone reached a conclusion on this?  I have the same problem to the extent I keep losing edits because I can't close down other files and now it's frozen on save mode even thought Photoshop itself is still responding when I try and clidk about 10 escapes I can manage to start work again.  Im on  Macos Monterey v12.3 using latest photoshop available on CreativeCloud.  With every new update this yr I am waiitng for a fix on this but its a slow process and still not working.

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Hi @Laura Antonia Photography Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Adobe Photoshop Version: 24.3.0 20230316.r.376 37b4b38 arm64 Number of Launches: 680 Operating System: Mac OS 12.3.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 65536 MB Free memory: 17531 MB Memory available to Photoshop: 61671 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.6.4 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.4.0.12 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 7 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Display: 1 Display Bounds: top=0, left=0, bottom=1117, right=1728 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=1728, bottom=1080, right=3648 High DPI Monitor ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=814996 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 arm64

[167 ms]
Start sniffer 2023-04-15 12:55:35
# Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 arm64
sniffer -baseTimeMS=814996 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 arm64

{14 ms}
Start platform native
# displays: 2
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0)

Display 1
Display: 5
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,728, 0) -> (3,648, 1,080)
Dimensions: (3,840 2,160)
Physical size: (598.38 340.77)
Pixel size: (0.155828 0.157764)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
1
5
GPU accessible RAM: 51,539 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 51,539 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{131 ms}

{131 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

Display 1
Display: 5
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,728, 0) -> (3,648, 1,080)
Dimensions: (3,840 2,160)
Physical size: (598.38 340.77)
Pixel size: (0.155828 0.157764)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 2
1
5
GPU accessible RAM: 49,152 MB
VRAM: 49,152 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{138 ms}

{138 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 51,539 MB
VRAM: 51,539 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:48))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 11,789 GB / s
Compute score: 27,236.7
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{166 ms}

Exit code kExitNormal
End sniffer 2023-04-15 12:55:35
[kStatusNormal, kExitNormal]

[167 ms]
Finish RunAllAPIs

[957 ms]
Start GetSnifferResult

[957 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040298422858819722 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Macintosh HD, 1.81T, 1.24T free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.c0204b2def 79.c0204b2def libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 10.5.6 boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.0 79.533c8ff20b. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5. 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All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.3.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.3 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.3 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.3 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.3 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.3, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.3 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.3.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.3.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.3.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.3 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.3 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.3 © 2012-2023 Adobe. 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Apr 17, 2023 Apr 17, 2023

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@kevin stohlmeyer   I'v realised my issue is slightly different but very similar.  I can't close down open files within photoshop as the pop up window to click "The document '' will be closed after save has complete" can't be seen.  It just flashes up for less than a second and blocks me from doing anything.  After several escapes + shift + option it allows me to work in photoshop.  However,  I have two documents (one super large) trying to save.  The first one is not responding to save and the second in the queue (large one wont' save as the other hasn't completed save.  the first in the save line is only a jpeg) can't save but I don't want to loose the three hours work I did on the large psb. file.  I can't force quit the other images to close only the whole photoshop which may not recover all the last edits I created before I realise save mode is not doing anything, because of the first image not closing.  Hope this makes sense.  This has been happening all year since photoshop was updated in jan.  I'm going nuts.  (attached is a screen shot of a video I took capturing the window pop up which only flashes for less than a sec)

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