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Photoshop cannot open files

New Here ,
May 02, 2023 May 02, 2023

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For the last week now every time I attempt to open a simple .jpg file on Photoshop, it opens but a white flashing screen appears in the place of my photo.

Please help, as I am unable to utilize this program like this and I use it mostly to fix my photos for my job.

I am using the desktop version of Photoshop and it is updated to the 24.4.1 version.

I have already attempted to uninstall and reinstall it, but there is no change

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correct answers 1 Correct answer

Community Expert , May 02, 2023 May 02, 2023

@Sabine1898 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

Also, I've moved your post from Creative Cloud Desktop to Photoshop for you.

 

Jane

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Community Expert ,
May 02, 2023 May 02, 2023

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@Sabine1898 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

Also, I've moved your post from Creative Cloud Desktop to Photoshop for you.

 

Jane

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New Here ,
May 02, 2023 May 02, 2023

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thank you so much! That worked!

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Community Expert ,
May 02, 2023 May 02, 2023

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You're welcome, @Sabine1898; I'm glad I could help 🙂

 

Jane

 

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