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Photoshop cannot save to local file server

Explorer ,
Feb 10, 2021 Feb 10, 2021

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I upgraded to Big Sur yesterday. I also upgraded PS to 22.2.

 

I immediately noticed that PS was no longer able to save files back to our local file server (connecting via SMB). I am logged into the file server as an admin user. I can save files to the server just fine in other programs (AI and ID). PS can save new files to the server, but opening an existing file, changing it, and then saving back to the server gives me the ever useful "program error" dialogue.

 

I tried downgrading PS to 22.1 and the same error occurs. Guessing it has something to do with Big Sur. PS has Full Disk Access enabled. Any ideas?

 

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Mac, Problem or error

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correct answers 1 Correct answer

Adobe Community Professional , Feb 10, 2021 Feb 10, 2021
See this help page. Photoshop does not support saving to a server. "Adobe Technical Support only supports using Photoshop and Adobe Bridge on a local hard disk. It's difficult to re-create or accurately identify network- and peripheral-configuration problems." https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html This is the recommended workflow: "Technical Support strongly recommends working in Photoshop directly on the local hard disk. To prevent data loss, save fi...

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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There is a difference between OPENING files off a server and SAVING to a server. If the file is open locally and a remote save fails, you can always just save locally and copy. If your file is open remotely and the network goes down, you can lose your work.

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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@Lumigraphics  schrieb:

There is a difference between OPENING files off a server and SAVING to a server. If the file is open locally and a remote save fails, you can always just save locally and copy. If your file is open remotely and the network goes down, you can lose your work.


 

It is much more likely that a software crash happens or the client freezes than the network going down. Network infrastructure is built to work 24/7 nonstop. Why would it go down?

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Dude, please don't let these guys fool you. This is NOT the future. It clearly is a bug in Photoshop. I switched to SMB for now and that works better. At least I can save now again. Our whole internet infrastrucure is built on servers and their respective protocols. Ig what they they were reue we would not have the internet as we know it. This "discussion" is ridiculous. 

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Indeed it is. You have two options here:

a) insist that it should work, and nevermind any evidence to the contrary - that's their fault, not mine.

b) take a more pragmatic and safe approach - it's my data, and I don't want to lose it.

 

Your choice. I made mine and I'm comfortable with that.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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@D Fosse  schrieb:

Indeed it is. You have two options here:

a) insist that it should work, and nevermind any evidence to the contrary - that's their fault, not mine.

b) take a more pragmatic and safe approach - it's my data, and I don't want to lose it.

 

Your choice. I made mine and I'm comfortable with that.


 

The point is you still have not explained WHY it is not save to save directly to server. It is slower, Ok. But spinning drives are slower than SSDs. Is it bad practice to write to conventional 5400 rpm hard drives? If I sacve to my internal disk X amount of bits are written. If I save to the server the exact same amount of bits are written. If what you said a couple of posts earlier is true and statistically every X bytes an error occurs then it is the amount written, NOT the speed. 

That being said, what is your proposed workflow. I pull the file from the server. I work on it. I save. I push the file back to the server. At this point following your logic an error is as likely to happen as when I save directly to server. So I open the file again from the server to see if the file is not corrupted. On any given day I work with hundreds of files. If I work like that I am out of business very quickly because I am doing no work but manage files the whole day.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Agree! I ca NOT run a dept like this... saving files to local drive. To risky to have a file overwrite... or even be confifent knowing the file I pulled off thr server was update from another artists desktop. again and again.... If it worked with no issues 3 versions ago... SOMETHING WAS MISSED. stop blaming how our workflow should be. 99% of graphic companies dont work off local drives. PEROID.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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I've been involved in graphics and IT both for more than 25 years. Give it up. 99% of graphic companies know better. SMDH.

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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Adobe does not support working directly off a server macOS has issues with SMB, especially older Windows servers. Its... complicated and may sometimes work, sometimes not.

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