• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop canvas is freezing when I select use graphics processor even is compatible

New Here ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied


System Model ROG Strix GA15
Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GA15DH.300, 12/4/2019
SHyper-V - Second Level Address Tra

Views

447

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

<moved from cc desktop bugs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

Hi @Emmanuel98A6 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

LATEST

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
**Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings


If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines