Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Photoshop causes black screen and is super laggy windows 11

New Here ,
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

Whenever I work on something with CC Photoshop and windows 11. It can happen within 5 minutes or might take 45 minutes. Photoshop will cause my screens to pop black, after that I have to move the mouse around to have any clickable item to be displayed on the screens. I've attempted to do a clean install of the drivers, Still hasn't fixed this issue. Also made sure Photoshop has the most recent updates. 

Even working on an image that's 1000x1000 px vs 4098x4098, it happens all the same. 

PC -
cpu- Ryzen 5950x
gpu- GTX 3080
Ram - 32gb

Monitor - Acer Predator 27" 1440p 1ms response.

TOPICS
Windows

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

Hi there,

Sorry to hear about this. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Regards,
Sahil 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

LATEST

I'll try, If the issue persists I'll reply back! Thanks

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines