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Photoshop CC 2017 won't open on my Mac.

New Here ,
Feb 07, 2020 Feb 07, 2020

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I'd been receiving messages the past couple of months that my Adobe CC needed to be upgraded to function properly with the updates on my Mac. I've recently installed the latest iOS update and once it finished I noticed that the Photoshop program doesn't want to open. 

 

I have the duo package of Photoshop and Lightroom--and while Lightroom functions and I can open it--Photoshop doesn't seem to want to. I'm guessing that the reason this is is because my version of Photoshop, CC 2017, could still be a 32-bit app and needs to be upgraded to a 64-bit app? If I'm wrong about this, I apologize--this is all rather new to me, and I've not had any problems up until now. 

 

I've Googled the trouble-shooting procedures, but none of them seem to work. I couldn't even uninstall the app because the file itself was too outdated to do so.

 

Is there anyone I can contact in order to get this issue resolved? I'm paying for my copy of Photoshop and I got it for a fair deal when it was being advertised several years ago, and I would hate to have to remove the applications entirely or pay more for an updated version.

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Adobe Employee ,
Feb 07, 2020 Feb 07, 2020

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Hi there, 

 

Photoshop CC 2017 is a subscription version of the application. It is an old version and has not been tested on the latest macOS Catalina. Please check: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

 

Please update Photoshop to the latest version (2020) through the Creative Cloud desktop app. All updates to the applications are included as a part of a subscription and there are no additional charges of upgrading to the latest version.

 

Regards,

Nikunj

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New Here ,
Oct 10, 2022 Oct 10, 2022

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you know this is why everybody has disdainfor your products, your services, and your companies whole existence right ? 

We love all the different ways you can milk people who are already milked from every angle-  its great. You keep making your comp sci money off the backs of artists beholden to your mediocre applications. If nuclear armageddon were to happen, I would take comfort in the fact that at least I wont have to deal with your disgusting monopolistic company anymore. 

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Community Expert ,
Feb 07, 2020 Feb 07, 2020

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To be more blunt, CC2017 will not work on Catalina.

Upgrade via your Cloud app.

You will not pay more for your subscription.

You've actually been missing out on new features and paying the same rate.

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New Here ,
Nov 18, 2020 Nov 18, 2020

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ok thanks. However some of us prefer 2017 or older versions of photoshop, and i do not want to update it, is there not another way to solve this ?

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Community Expert ,
Nov 18, 2020 Nov 18, 2020

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"is there not another way to solve this ?"

 

You can roll back your OS. Photoshop 2017 is not compatible with Catalina or Big Sur.

 

~ Jane

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