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1

Photoshop cc 2019 and gx1050 graphics card 416 error.

New Here ,
Nov 19, 2018 Nov 19, 2018

I am not good at English. I write with the help of a translator.

Photoshop cc 2019 and gtx1050 graphics card error.

Photoshop stops when you upgrade to version 416

Because of this, I cannot use the latest version of graphic card.

I would appreciate your email.

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Adobe
Explorer ,
Nov 22, 2018 Nov 22, 2018

i'm having the same problem and downgrading the driver has made no difference.

Graphics

Generic PnP Monitor (1920x1080@60Hz)

Intel HD Graphics 630 (ASUStek Computer Inc)

4095MB NVIDIA GeForce GTX 1050 (ASUStek Computer Inc) 38 °C

ForceWare version: 411.70

SLI Disabled

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Guest
Nov 22, 2018 Nov 22, 2018

Hi

I see that you have a dual GPU setup, Photoshop doesn't play well with dual GPU's

Take a look at here

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Especially sections 7 and 8

I have the Geforce GTX 1050ti and Photoshop has no issues with that card, the only differences is that I have my Intel GPU disabled in the BIOS

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Explorer ,
Nov 22, 2018 Nov 22, 2018

I'm running a laptop and have been for years with no issues. I was fine on I've tried those steps it makes no difference everything was fine with driver 398.82-notebook-win10-64bit-international-whql but I had to rebuilt my laptop so 411 was installed. I then updated to 416.94-notebook-win10-64bit-international-whql.

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Guest
Nov 22, 2018 Nov 22, 2018

You can do an advanced search for older drivers

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Explorer ,
Nov 22, 2018 Nov 22, 2018

I have to say it is rather annoying that Adobe always advise that installing the latest drivers will resolve issues. But it seems to just cause more problems.

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Guest
Nov 22, 2018 Nov 22, 2018

I'm using the latest Nvidia driver without any issue on both Photoshop CC2018 and CC2019

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Explorer ,
Nov 22, 2018 Nov 22, 2018

If you search the forums you will see a few people with the same issues. BTW what GPU's are you running?

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Guest
Nov 22, 2018 Nov 22, 2018

CERBERUS-GTX1050TI-A4G | Graphics Cards | ASUS Global

and an onboard Intel® HD Graphics 4000 which is disabled in the BIOS

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Explorer ,
Nov 22, 2018 Nov 22, 2018

I don't have the option to disable the onboard GPU in the Bios. And it is not recommended that the oboard GPU on a laptop should be disabled. I'll try using DDU to downgrade to the older driver. Downgrading the driver to 398.82-notebook-win10-64bit-international-whql made no difference sadly. Disabling GPU support in photoshop makes no difference. I think the issue has been caused by a Microsoft update. Fingers crossed they fix it soon. I can 2 - 3 photos before photoshop CC 2018 crashes. CC 2019 crashes as soon as I open a PSD.

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

Hi kbtphotosinozcc,

We're really sorry for the crash issue. Could you please enable the "Legacy Compositing" in Photoshop preferences, restart Photoshop and check if that helps.

Regards,

Mohit

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Explorer ,
Nov 27, 2018 Nov 27, 2018

i believe I have resolved the issue by using Display Driver Uninstaller (DDU) V18.0.0.4 to remove the Intel and Nvidia drivers. I then reinstalled them and Photoshop CC 2018 is now stable. I need to get work done so won't test CC 2019 just yet.

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Explorer ,
Nov 29, 2018 Nov 29, 2018
LATEST

After speaking with Microsoft for a few days. They got me to do this. https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-perform-an-in-pl... which appears to have fixed the problem I edited 6 photos last night with no crashes.

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