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Photoshop CC 2020 21.1.2 closes immediately after open

New Here ,
Apr 29, 2020 Apr 29, 2020

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Hello everyone!

I haven't been able to open Photoshop for days. It opens the initial screen for seconds, and closes automatically without being able to click on anything. 

I've already reinstalled Photoshop, Creative Cloud, delete preferences, and nothing happens. I'm using the current version: 21.1.2. I tried to use an older version and had the same issue. 

Also, I have to say that Lightroom works normally. 

 

My current system:
Intel Core i7-7500U, 2,7Ghz. 16GB Ram. 
Windows 10. 

GeForce 940MX (Update 445.87 - 04/15/2020)

 


Thank you!

Fernando

TOPICS
Crash or freeze, Problem or error

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Adobe Community Professional ,
Apr 29, 2020 Apr 29, 2020

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Hi try to install the latest version of Creative Cloud desktop and then run photoshop.....regards

Ali Sajjad

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Hi! 

Thanks for the answer. I'm running the latest version (5.1.0.407), unfortunately it still hasn't solved the issue.

Regards!

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Same problem on my machines with only Photoshop and Illustrator.  Acrobat opens fine.

 

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