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Photoshop CC 2021 - keeps crashing

Community Beginner ,
May 18, 2021 May 18, 2021

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Hello, My photoshop CC 2021 is in the newest version, but I can not open it, each time I try, it immediately quits.

There must be a bug in the newest version. Adobe, if you are reading, please take a look into this, I sent like five reports.

 

Any advice would be appreciated. The app will not even open now for me to send a screenshot.

 

Thanks in advance,

 

Cheryl

 

Cheryl

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Bug, Crash or freeze, Problem or error

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Community Beginner ,
May 18, 2021 May 18, 2021

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Attached is the screenshot

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

 

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
May 19, 2021 May 19, 2021

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Hi @thedigitaldog 

Thank you for your prompt reply. I tried your suggestion, but the app wouldn't even click to open for me to institute those prompts, so I installed and reinstalled the app and it works fine.

I read on a post in another thread prior to my post, that the uninstall and reinstall fix did not work, but for my issue, yesterday, that was the go-to solution.

 

Thanks for your prompt

help.

 

Stay well,

 

Cheryl

 

Cheryl

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