photoshop CC 2022 arrete de fonctionner et se ferme lorsque je clique sur la barre de menu principal

[Marcelo234093816h9j]

photoshop CC 2022 (derniére mise à jour hier) arrete de fonctionner et se ferme lorsque je clique sur la barre de menu principal (en haut). Sur PC!

[Mohit Goyal]

Hi there,

We're sorry for the trouble. May I know which menu option you're clicking and Photoshop 23.4 is crashing down for you? Turn off the graphics processor from the Photoshop preferences > Performance tab > Restart Photoshop and check if it still crashing down?

Also, please submit the crash logs to Adobe along with your email address, if you haven't done that yet. Which can check the crash logs to check the exact issue with Photoshop.

Thanks,

Mohit

[Marcelo234093816h9j]

Hello,

Unfortunately it's on all the items in the top menu. I manually deleted the preference file (Adobe Photoshop 2022 Settings) but it didn't change anything. I can't change the settings as suggested because I can't get to the menu.

Thanks

[CoryShubert · Accepted solution]

Hi @Marcelo234093816h9j, sorry to hear this. A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. Please make sure all your drivers and OS are uptodate.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

Thank you,

[Marcelo234093816h9j]

Hi,

I finally reinstalled Photoshop and it worked fine!

Thanks