photoshop CC 2022 arrete de fonctionner et se ferme lorsque je clique sur la barre de menu principal

New Here ,
Jun 15, 2022 Jun 15, 2022

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photoshop CC 2022 (derniére mise à jour hier) arrete de fonctionner et se ferme lorsque je clique sur la barre de menu principal (en haut). Sur PC!

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Adobe Employee , Jun 15, 2022 Jun 15, 2022
Hi @Marcelo234093816h9j, sorry to hear this. A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. Please make sure all your drivers and OS are uptodate. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  Thank you,

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi there,

 

We're sorry for the trouble. May I know which menu option you're clicking and Photoshop 23.4 is crashing down for you? Turn off the graphics processor from the Photoshop preferences > Performance tab > Restart Photoshop and check if it still crashing down?

 

Also, please submit the crash logs to Adobe along with your email address, if you haven't done that yet. Which can check the crash logs to check the exact issue with Photoshop.

 

Thanks,

Mohit

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New Here ,
Jun 15, 2022 Jun 15, 2022

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Hello,

Unfortunately it's on all the items in the top menu. I manually deleted the preference file (Adobe Photoshop 2022 Settings) but it didn't change anything. I can't change the settings as suggested because I can't get to the menu.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi @Marcelo234093816h9j, sorry to hear this. A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. Please make sure all your drivers and OS are uptodate.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Hi,

I finally reinstalled Photoshop and it worked fine!

Thanks

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