Photoshop CC 2022 issues with Wacom Tablet

New Here ,
Jan 26, 2022 Jan 26, 2022

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Issue: Photoshop does not always respond properly with tablet, especially after switching windows

Photoshop version: 23.1.1 20220106.r.202 060a6d1 x64
OS: Windows 10 Pro, 20H2 build 19042.1466
(I am using a Wacom Intuos Pro PTH-451)

Steps to reproduce:

Problem 1: Tablet fails to register on tab-out
open your document and select the brush tool, draw for a while with a tablet pen
tab out or switch to another window (i.e., discord, firefox, ect)
switch back to photoshop and attempt to draw with the tablet pen


Problem 2: Clicks registered improperly
Open your document and select the brush tool, draw for a while with a tablet pen
hold alt for the eye-dropper tool to select a color from the canvas and click

 

Expected result:

Problem 1: Tablet fails to register on tab-out
you should be able to draw again with no issues, the tablet pen functioning as it did before

Problem 2: Clicks registered improperly
The eye dropper selects the color you're clicking on and applies it to your current selected color

 

Actual result:

Problem 1: Tablet fails to register on tab-out
you will not be able to draw or click anything with the tablet, it registers the movement of the cursor but none of the clicks/strokes until you click the mouse somewhere in Photoshop and go back to the tablet.

Problem 2: Clicks Registered improperly
Instead of picking the color I'm clicking on, it just leaves a dot from the brush as though I wasn't holding the alt key at all

 

These things don't happen every single time, but they happen frequently enough that it bothers me and disrupts my work flow. These things happened to me in previous versions of photoshop as well, and every time I install a new version I am hoping it is fixed and it is not, so I thought it was about time to say something.

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Adobe Employee ,
Feb 05, 2022 Feb 05, 2022

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Hi there,

Sorry to hear about the trouble with Photoshop. Could you try resetting the preferences of Photoshop and see if it helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,
Sahil

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I have recently completely reinstalled windows which reset everything to factory settings when i had to clean install a new instance of Photoshop, and the errors still occur. Sometimes I don't even have to tab out to get the alt+click color picker problem i'm having.

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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Doesn't solve the problem I have the same issue.

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New Here ,
Aug 08, 2022 Aug 08, 2022

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I also have issue #1, and use a Mac. I've had it with every version of Ps 2022. It happens probably 3-4 days a week, and I shutdown/restart at least 1x a day. It's hard to track, but it happens most often when I'm saving multiple files and then Cmd-tab to other programs while my files save. I don't have this issue with Illustrator or any other drawing program. Once the wacom is no longer clickable, it will not click in any program, and can only be fixed by restarting. 

 

Ps: 23.4.1

 

OS: Mac Monterey 12.4

 

Hardware: iMac (Retina 5K, 27-inch, 2020)

Processor 3.3 GHz 6 core Intel Core i5

Memory: 64 GB

Graphics AMD Radeon Pro 5300 4 GB

 

Wacom: Intuos Pro PTH-660

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