Photoshop CC corrupting files (layers) while saving

[Columbiana]

Hello,

I'm having the issue that photoshop Creative Cloud is coincidentally corrupting my files while I am trying to save them. In detail this means that photoshop is deleting some or just one of the layers independent of the time I have worked on it. In the beginning it "only" happens after a couple of hours worked on it. Then I have tried to save to files more often and restart photoshop mutliple times during the days to avoid "long working duration" with the program. But then the application also deleting the layers after 20 minutes of work. Basicly the layers are just gone and I have to reconstruct them.

My references are:

iMac 27" with 16GB of memory and internal HDD on which I am working with the psd files

Operation system: Most up to date Mac OS 10.9.2 Mavericks

Adobe Creative Cloud: All updates done.

What I have done so far:

Created a new Mac user within I am working at the moment

updated every software and opertion system

not using any 3rd party plugin / or hardware except the apple mouse and keyboard

checked the RAM with multiple tools which have shown me no errors at all

At the moment I am running a harddrive scan which is looking for errors in the filesystem with disk utility

And of course: I have search the forums and google before I am opening this threat where I have already found a couple of other threats and people who are having this issue, but most of them a couple of months ago. A few of them thought this issue is related to bad RAM. Some thought it would be related to the graphic card. Others thought there might be driver or updates missing. As written above: I can already exclude the useraccount, RAM, updates and driver as well (cause it's a mac).

Additionally I want to mention that I am working within a team of creatives and my colleges are all using and doing pretty much the same like me. Using similar machines, same programs, same operation systems. And none of them have this problem. So I am hoping now that any of the adobe engineers could help me with this problem as I am not knowing anymore what I should do to get rid of this problem.

[idle days]

It occurred to me a few times randomly in the last couple years, chunks of graphics appear or disappear on multiple layers. When that happened, nothing I can do except to redo from scratch or begin from last save. This is frustrating and is a complete waste of time. I am using photoshop CS6. It doesn't happen regularly and it just strikes without warning.

[dianap73693107]

Three years and this issue STILL hasn't been addressed?  Four of my last seven book illustrations were corrupted upon saving  I carefully saved several times throughout the day to an external hard drive as well as to the Icloud. After saving, all files were corrupt. When retrieved in Finder, they looked ok for about one second, then entire layers disappear or had rectangular areas missing.    I was actually showing the client the illustrstions, when one-by-one, they disintegrated, right before our eyes!   Someone please own this problem and do something about it!    I'm going to lose my livelihood!   I can't wait another three years for an answer!!!  Does anyone have any work-around?  Any connection with Adobe Stock images?  Large file? Too many layers? ANYTHING???  HELP!!!!!!

[D Fosse]

It's more than three years, I remember similar cases many years back.

Those affected, keep in mind a few things first. File corruption is nearly always caused by malfunctioning hardware. That's just a fact. But for the user, it's obviously tempting to blame the application, rather than facing a major systemic failure. It's understandable.

Those saving to servers should just stop complaining right away, and start adopting sound practices. Save locally and then copy to server. Server configurations are all over the map and the risk of data loss is always there. And very real. No excuses here! A Photoshop file, particularly a layered one, is big and involves writing a huge amount of data. Any random corruption is therefore much more likely to surface than in other, smaller files that are quickly saved.

That said, there's a pattern to these complaints. Users experiencing empty tiles, sometimes confined to single layers, or single color channels, seem to have one thing in common: they're on Mac OS. I can't recall hearing of this particular variety on Windows (correct me if I'm wrong). It seems likely that this is an OS problem.

The other variety is garbled tiles (just color noise). This is indicative of your "normal" file corruption, caused by bad RAM or a failing drive. Or some other component. Again, a Photoshop image file involves pushing vast amounts of data through your I/O system, calling any number of I/O subroutines, and latent problems will show sooner or later.

A third variety is displaced tiles, often in combination with garbled elements and empty blocks. This is usually the video driver/GPU - the easiest to check, and the easiest to fix. Uncheck GPU from prefs, and if the problem disappears, it's the driver. If you can zoom in on the corruption, it's the file. If not, it's the video driver.

[dianap73693107]

Thank you.  I actually hope it is a hardware problem and not Adobe. At least then I might get this resolved!  I did notice that zooming in on a normal appearing file will cause layers to disappear, so possibly a GPU/driver problem....?   I am computer illiterate, except for using Photoshop, so I will have to take my new Mac Pro into the Apple store and have them look at it.  Will also take your comment, which makes sense, for reference. Thank you.

[richardw58268709]

About 2 weeks ago this started happening to me. As of today I am using the latest version of Photoshop which is running on my new work Dell laptop with the latest OS. The fact that random/parttial layers are not saving is extremely concerning, especially as it happened again today for the second time. I lost about 45 minutes work this time, a sketch layer that I had been working on simply disapeared after saving the document. The previous time, I had written some notes on a concept and only the top left quadrant was retained. Not sure if it this is Win OS or PS itself because I haven't experienced this issue on my home imac, yet!  Any thoughts in 2022?

[mandipg88981203]

I know I'm replying to this after 10 years. but This kind or issues happen to anyone and any version of Adobe Products.
I had this issue and I resolved it by simply disabling the GPU in the preference menu.
they said my GPU is outdated. so I disabled it and now it works buttery smooth.
No currupting file, no shutting down while saving, no nothing.