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Photoshop CC not opening files

Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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As title states, simple problem: I can't open any files in Photoshop CC.  I first started using it on a new computer a few days ago, and I've had to uninstall and reinstall it multiple times every day to get it to open anything.  Not a file corruption issue because I've tried different PSD and JPEG files all with the same results.  Drivers and P-shop version are all current.  I've tried the Open GL selected and deselected with no change.  Today I've re-installed P-shop twice and cannot get anything to open.  I haven't been saving any preferences to be sure it's a clean install every time.

 

I've seen a lot of people with the same problem over the years and haven't yet seen an answer that works...

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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After any failed open attempt, trying to close Photoshop fails as well and I need to force quit in order to close it.

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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I've been trying older versions; brought it back to the oldest available, v21.2.11, and it finally opened a file.  I wouldn't consider the issue to be "fixed" since none of the newer versions work, but at least I can do my job for the rest of the day today!

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Hi @joel.a.ness sounds frustrating for sure. This could be a RAM allocation issue or disk space availability, or a combination of both. Good to hear you've been able to get things running on an earlier version. Maybe a memory leak happening with something. Do you have a lot of extra plug-ins trying to load? I'm on Windows 10 Pro and not having any troubles. My system isn't that new or robust but I do have 16 GB of RAM and an Intel i7-6500U processor. Is your new computer setup running something heavy that might be interfering with PS? It does take a lot of resources to run, as you know. Anyway, you can check system requirements here: Photoshop system requirements (adobe.com) and tips to optimize performance here: Optimize performance Photoshop (adobe.com)

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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Thanks for your response, Jain.

 

I haven't loaded any plug-ins in an attempt to keep glitches to a minimum.  Not trying to run with any graphics-heavy programs either.  The computer has in Intel i7-11800H processor, 32 GB RAM, and Nvidia GeForce RTX 3050 graphics card.  I don't think the hardware should have any problem opening a simple JPEG by itself.

 

I followed your second link and ended up navigating here: Troubleshoot GPU

I then reinstalled the latest version of Photoshop, and from the link above I followed the directions in section 7 to make sure Photoshop is only trying to use the Nvidia card rather than integrated Intel graphics.  So far it's working, but the problem has been hit-or-miss so I'll know within a day or so if it really did change anything.

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Great to hear. Yes, designating a graphics card sounds right. Your new system is nice and should be singing right along. Please let us know how things go from there!

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Back to not working again, with Photoshop directed to use the Nvidia card.

Reinstalled v21.2.11 and it seems to be working for now.

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Okay, I'm sorry to hear that but glad you have an interim fix for now. 

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