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hello, adobe photoshop and after effect programs are closing by itself. When I open 2,3 different filen in photoshop, it closes it by itself and so does the after effect. The files are only png etc. I get the same error though with low size file. It's a very adequate system in my system, I wonder how I will solve this. I tried most of the videos on youtube but it didn't work.
I couldn't find any crash reports with your account logged into the Community. I'll help you figure this out.
Please submit a crash report if you see a crash reporter pop-up: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
Open Event Viewer from Windows Search.
As a basic step, ensure no stale preferences in your Photoshop. Go to
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Hi @Adem28255257oxc7 how much free HD space do you have in Photoshop Preferences/Scratch Disk?
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700gb in sdd, 1000gb in hdd
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Thanks @Adem28255257oxc7 wow 1TB free space? Thats awesome.
Can you go to Photoshop Help Menu/System Info and copy/paste details here - that will give us a better understanding of what could be going on.
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Hello,
After going to the folder that sameer k told, there were 2 different photoshop files, but someone deleted it in 2021 and I opened the application again, this time I encountered a different error related to the video card. Windows was rolling back the video card update, after I fixed it, I did the installation again and now I can use it without any error. Thanks for your comment
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I couldn't find any crash reports with your account logged into the Community. I'll help you figure this out.
Please submit a crash report if you see a crash reporter pop-up: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
Open Event Viewer from Windows Search.
As a basic step, ensure no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html
These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.
Thanks!
Sameer K
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hello, after going to the folder you described, there were 2 different photoshop files, but someone deleted it in 2021 and I opened the application again, this time I encountered a different error related to the video card. Windows was rolling back the video card update, after I fixed it, I did the installation again and now I can use it without any error. thanks