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Photoshop completely freezes

Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hi. I got a new PC and i'm facing this problem. 

When I'm doing anything, Photoshop just freezes. Nothing is able to be clicked and all I can do is to open task manager and force close the program, losing all work.

Tried: unchecking GPU in performance, disabling saving on background, increasing RAM usage of Photoshop, Ctrl + Alt + Shift when starting photoshop, changing color profile, changing monitor resolution.

Everything Is up to date.
Doesn't happen only in big canvases, it even freezes when doing pixel art.
I'm desperate. The only way I can work with is to save after avery third change not to lose all my work. Can it be something badly set in my Nvidia settings?

NVIDIA GeForce RTX 3060
CPU: Intel Core I7-9700F CPU @ 3.00GHz
RAM: 16GB
Windows 10 Home.

Please. Any ideas?

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Also just found out that when it freezes and I force close it and open it again right away, it freezes almost instantly after it get opened. Seems like the longer I have Photoshop closed, the longer I can work on it. Even when I set RAM usage to 100% it still happens. I hope even this could be a help to help me.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) immediately after launching Photoshop. You will be prompted to delete the current settings.

Any difference? 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Hello,
yes, i've tried Alt+Control+Shift as I mentioned, didn't work. Worked only just to function a little bit longer.

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 24, 2021 Nov 24, 2021

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"Tried: unchecking GPU in performance..." 

 

Yeah, that was mentioned in the OP.  So, yeah, I think that that failed to fix this neverending nightmare of a problem. 

 

Look, I know you're trying to help, but it's really frustrating, as a working professional with clients waiting for delivery, to feel like we're paying for the privilege of being your beta testers.

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Hello,
yes, I've tried it. No change at all. Do you have any other idea please?

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Most issues we find are system specific (hardware or set up related). Photoshop has millions of customers using the product every day and not hitting issues like this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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