Photoshop continues to crash/not respond

New Here ,
Aug 29, 2022 Aug 29, 2022

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I've already reinstalled my Photoshop and have tried all the usual ways to try get it going.

I open the app, then it sometimes loads to the front page, sometimes it stops responding before it has even launched.

 

I'm running Big Sur, MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports), 

2.3 GHz Dual-Core Intel Core i5

 

It used to work fine, Lightroom still works well and I have enough memory etc.

 

Any help would be great, thanks!

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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Have you run all available Big Sur updates?

Have you tried resetting the preferences - reinstalling does not necessarily mean it reset previous preferences.

Hold Shift+Ctrl+Opt+Cmd and open PS. It should pop up a warning before launching.

If that does not work, try installing a previous version of PS using your Creative Cloud app.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

**Note:
The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. Library will appear below the current user's home directory. Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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Hi @kendraj66081797 ,

 

Please try the suggestions from @thedigitaldog and @kevin stohlmeyer 

 

Here's a resource from Adobe that might help. https://helpx.adobe.com/africa/photoshop/kb/freeze-on-launch.html

 

Regards

mj

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