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Photoshop: Could not complete your request because of a program error.

Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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OSX Catalina

 

Im getting this error message popping up repeatedly all over my screen when I try to do anything with an image.   I cant access preferences without this happening.   Ive tried different versions of Photoshop including the latest but they all do the same thing.   Any ideas how to fix this issue?  This is just happening with PS,   Ohter apps are fine.   Ive also tried running Adobe cleaner, but it didn't help.

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correct answers 1 Correct answer

Community Beginner , Nov 22, 2021 Nov 22, 2021
Problem Solved!I removed all adobe apps, ran the Adobe Cleaner Tool, then trashed the Adobe Apps Support folder on the HDD, not the one in the User Folder, then reinstalled the apps.   Now PS is working without a glitch.

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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Hi @Regina218508762qbl ,

 

Here are suggested fixes from Adobe that will hopefully get you going.

 

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

Let us know how you go.

 

Best

mj

 

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Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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Thanks but Ive read this and tried those steps already. The issue is I can’t even open the preferences without getting an error message.

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Problem Solved!

I removed all adobe apps, ran the Adobe Cleaner Tool, then trashed the Adobe Apps Support folder on the HDD, not the one in the User Folder, then reinstalled the apps.   Now PS is working without a glitch.

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Hi @Regina218508762qbl ,

 

That was a mission no doubt.

 

Glad you're sorted.

 

Thanks for letting us know.

 

Hopefully this will be of use to others that encounter the same problem

 

mj

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