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Photoshop crash bug

Engaged ,
Nov 14, 2024 Nov 14, 2024

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The first time I attempt to open any kind image after Photoshop has been idling for hours it will freeze for about 30 seconds or so then it vanishes off the screen.  After I restart Photoshop it works fine as long as I keep using it.  If the PC is on overnight with Photoshop also open (PC is sleeping), it will usually crash upon first use in the morning then work fine for the rest of the day.  Sometimes if I don't use it during the day for hours, it will crash the same way.  I'm not sure how much time is needed for it to become unstable while idling.  I'm using a Windows 10 PC.  This problem probably started with 25.0 and has continues through each release since then. 

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Community Expert ,
Nov 14, 2024 Nov 14, 2024

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Is you graphic card driver updated to the most recent version?

 

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Engaged ,
Nov 14, 2024 Nov 14, 2024

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Yes.  I keep it up to date.

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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Hey, @Kuttyjoe. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 

Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. Where are the PSB documents stored, internal or external storage? 

 

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

 

Search for Event Viewer & check the Application logs when Photoshop crashes & share them here. 

 

For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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Engaged ,
Nov 14, 2024 Nov 14, 2024

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PSB documents are stored internal.

I've not filed any crash reports.  When this crash happens, there is no crash dialog.  Photoshop completely closes and that's it.

Thanks

 

Adobe Photoshop Version: 26.0.0 20240927.r.26 a733fda x64
Number of Launches: 20
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.5131
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3094 MHz
Built-in memory: 32693 MB
Free memory: 20957 MB
Memory available to Photoshop: 25131 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 2
Image tile size: 1028K
Image cache levels: 6
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 2080 Ti
GPUVendor: NVIDIA
NVIDIA GeForce RTX 2080 Ti UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,027 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2560, 1440)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\\Program Files\\Adobe\\Adobe Photoshop 2025\\sniffer.exe" -baseTimeMS=31642011 -comment=Photoshop Version: Adobe Photoshop 26.0.0 20240927.r.26 a733fda x64

[1 ms]
Start GetSnifferResult

[688 ms]
Start sniffer 2024-11-14 10:22:06
# Photoshop Version: Adobe Photoshop 26.0.0 20240927.r.26 a733fda x64
C:\Program Files\Adobe\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=31642011 -comment=Photoshop Version: Adobe Photoshop 26.0.0 20240927.r.26 a733fda x64

{54 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2080 Ti index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2080 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 11,027 MB
VRAM: 11,027 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,140 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-09-26 000000.000000-000
Driver age: 2 months
Driver version: 32.0.15.6590
Supports UMA: UNSUPPORTED
D3D-ID: 7687
End platform native
{293 ms}

{293 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2080 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,810 MB
VRAM: 11,810 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 503 GB / s
Compute score: 5,402.84
Device name string: NVIDIA GeForce RTX 2080 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{590 ms}

Exit code kExitNormal
End sniffer 2024-11-14 10:22:06
[kStatusNormal, kExitNormal]

[688 ms]
Finish RunAllAPIs

[692 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970531720414207567
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2025\
Temporary file path: C:\Users\Larry\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 923.6G, 322.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Plug-ins\

Installed components:
ACE.dll ACE 2024/09/03-10:20:40 79.b57869a 79.b57869a
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 1d87f11
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/07/16-07:59:40 79.ffbeabe 79.ffbeabe
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPFiles.dll Adobe XMP Files 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPScript.dll Adobe XMP Script 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AGM.dll AGM 2024/09/03-10:20:40 79.b57869a 79.b57869a
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/08/15-06:27:58 79.4e19081 79.4e19081
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/09/03-10:20:40 79.b57869a 79.b57869a
AXE8SharedExpat.dll AXE8SharedExpat 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
AXEDOMCore.dll AXEDOMCore 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
BIB.dll BIB 2024/09/03-10:20:40 79.b57869a 79.b57869a
BIBUtils.dll BIBUtils 2024/09/03-10:20:40 79.b57869a 79.b57869a
CoolType.dll CoolType 2024/09/03-10:20:40 79.b57869a 79.b57869a
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2024 24.2.0
dvaadameve.dll Adobe DVA 2024 24.2.0
dvaappsupport.dll Adobe DVA 2024 24.2.0
dvaaudiodevice.dll Adobe DVA 2024 24.2.0
dvaaudiodsp.dll Adobe DVA 2024 24.2.0
dvacore.dll Adobe DVA 2024 24.2.0
dvacrashhandler.dll Adobe DVA 2024 24.2.0
dvaeve.dll Adobe DVA 2024 24.2.0
dvaevefactory.dll Adobe DVA 2024 24.2.0
dvamarshal.dll Adobe DVA 2024 24.2.0
dvamediatypes.dll Adobe DVA 2024 24.2.0
dvametadata.dll Adobe DVA 2024 24.2.0
dvametadataapi.dll Adobe DVA 2024 24.2.0
dvametadataUI.dll Adobe DVA 2024 24.2.0
dvanet.dll Adobe DVA 2024 24.2.0
dvaplayer.dll Adobe DVA 2024 24.2.0
dvascripting.dll Adobe DVA 2024 24.2.0
dvatemporalxmp.dll Adobe DVA 2024 24.2.0
dvatexteditor.dll Adobe DVA 2024 24.2.0
dvatransport.dll Adobe DVA 2024 24.2.0
dvaui.dll Adobe DVA 2024 24.2.0
dvavulcansupport.dll Adobe DVA 2024 24.2.0
dvaworkspace.dll Adobe DVA 2024 24.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.0.1-release
dynamiclink.dll Adobe DVA 2024 24.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/07/15-15:19:39 79.f218fde 79.f218fde
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2024 24.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/07/16-07:59:40 79.e1bf93f 79.e1bf93f
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.0
PSViews.dll Adobe Photoshop 2025 26.0
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.6ae16be 79.6ae16be
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 19.0.0.229b8f9 19.0.0.229b8f9
Unified Extensibility Platform uxp-8.0.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 26.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.0 - from the file “Filter Gallery.8bf”
Average 26.0 - from the file “Average.8bf”
Bas Relief 26.0 - from the file “Filter Gallery.8bf”
BMP 26.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.0 - from the file “Filter Gallery.8bf”
Charcoal 26.0 - from the file “Filter Gallery.8bf”
Chrome 26.0 - from the file “Filter Gallery.8bf”
Cineon 26.0 - from the file “Cineon.8bi”
Clouds 26.0 - from the file “Clouds.8bf”
Color Halftone 26.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.0 - from the file “Filter Gallery.8bf”
Conté Crayon 26.0 - from the file “Filter Gallery.8bf”
Craquelure 26.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.0 - from the file “Filter Gallery.8bf”
Crystallize 26.0 - from the file “Standard MultiPlugin.8bf”
Cutout 26.0 - from the file “Filter Gallery.8bf”
Dark Strokes 26.0 - from the file “Filter Gallery.8bf”
De-Interlace 26.0 - from the file “Standard MultiPlugin.8bf”
Dicom 26.0 - from the file “Dicom.8bi”
Difference Clouds 26.0 - from the file “Clouds.8bf”
Diffuse Glow 26.0 - from the file “Filter Gallery.8bf”
Displace 26.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.0 - from the file “Filter Gallery.8bf”
Entropy 26.0 - from the file “statistics.8ba”
Export Color Lookup Tables 26.0 - from the file “Export3DLUT.8be”
Extrude 26.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.0 - from the file “FastCore.8bx”
Fibers 26.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.0 - from the file “Filter Gallery.8bf”
Filter Gallery 26.0 - from the file “Filter Gallery.8bf”
Fresco 26.0 - from the file “Filter Gallery.8bf”
Glass 26.0 - from the file “Filter Gallery.8bf”
Glowing Edges 26.0 - from the file “Filter Gallery.8bf”
Grain 26.0 - from the file “Filter Gallery.8bf”
Graphic Pen 26.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.0 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.0 - from the file “Filter Gallery.8bf”
JPEG 2000 26.0 - from the file “JPEG2000.8bi”
Kurtosis 26.0 - from the file “statistics.8ba”
Lens Blur 26.0 - from the file “Lens Blur.8bf”
Lens Correction 26.0 - from the file “Lens Correction.8bf”
Lens Flare 26.0 - from the file “Standard MultiPlugin.8bf”
Liquify 26.0 - from the file “Liquify.8bf”
Matlab Operation 26.0 - from the file “ChannelPort.8bf”
Maximum 26.0 - from the file “statistics.8ba”
Mean 26.0 - from the file “statistics.8ba”
Measurement Core 26.0 - from the file “MeasurementCore.8me”
Median 26.0 - from the file “statistics.8ba”
Mezzotint 26.0 - from the file “Standard MultiPlugin.8bf”
Minimum 26.0 - from the file “statistics.8ba”
MMXCore Routines 26.0 - from the file “MMXCore.8bx”
Mosaic Tiles 26.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.0 - from the file “Filter Gallery.8bf”
Note Paper 26.0 - from the file “Filter Gallery.8bf”
NTSC Colors 26.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.0 - from the file “Filter Gallery.8bf”
OpenEXR 26.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.0 - from the file “Filter Gallery.8bf”
Palette Knife 26.0 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.0 - from the file “Standard MultiPlugin.8bf”
PCX 26.0 - from the file “PCX.8bi”
Photocopy 26.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.0 - from the file “ChannelPort.8bf”
Pinch 26.0 - from the file “Standard MultiPlugin.8bf”
Pixar 26.0 - from the file “Pixar.8bi”
Plaster 26.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.0 - from the file “Filter Gallery.8bf”
Pointillize 26.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.0 - from the file “PBM.8bi”
Poster Edges 26.0 - from the file “Filter Gallery.8bf”
Radial Blur 26.0 - from the file “Standard MultiPlugin.8bf”
Radiance 26.0 - from the file “Radiance.8bi”
Range 26.0 - from the file “statistics.8ba”
Render Color Lookup Grid 26.0 - from the file “Export3DLUT.8be”
Reticulation 26.0 - from the file “Filter Gallery.8bf”
Ripple 26.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.0 - from the file “Filter Gallery.8bf”
Save for Web 26.0 - from the file “Save for Web.8be”
ScriptingSupport 26.0 - from the file “ScriptingSupport.8li”
Shear 26.0 - from the file “Standard MultiPlugin.8bf”
Skewness 26.0 - from the file “statistics.8ba”
Smart Blur 26.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.0 - from the file “Filter Gallery.8bf”
Solarize 26.0 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.0 - from the file “Filter Gallery.8bf”
Spherize 26.0 - from the file “Standard MultiPlugin.8bf”
Sponge 26.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.0 - from the file “Filter Gallery.8bf”
Stained Glass 26.0 - from the file “Filter Gallery.8bf”
Stamp 26.0 - from the file “Filter Gallery.8bf”
Standard Deviation 26.0 - from the file “statistics.8ba”
Sumi-e 26.0 - from the file “Filter Gallery.8bf”
Summation 26.0 - from the file “statistics.8ba”
Targa 26.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.0 - from the file “Filter Gallery.8bf”
Tiles 26.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.0 - from the file “Filter Gallery.8bf”
Twirl 26.0 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.0 - from the file “Filter Gallery.8bf”
Vanishing Point 26.0 - from the file “VanishingPoint.8bf”
Variance 26.0 - from the file “statistics.8ba”
Water Paper 26.0 - from the file “Filter Gallery.8bf”
Watercolor 26.0 - from the file “Filter Gallery.8bf”
Wave 26.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.0 - from the file “WIASupport.8li”
Wind 26.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.0 - from the file “WBMP.8bi”
ZigZag 26.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.9.0.53 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.9.0\"
CmdN: 1.21.3
UAB: 2.18.0-8
Loaded at: 450 ms - launch time impact: 47 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 7518 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 473 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder"
Loaded at: 6372 ms - launch time impact: 1 ms
CC Libraries Panel (Prepared) 4.6.80.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\"
CAPTURE: 2.0.41 STOCK: 4.2.4
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 7518 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder"
Loaded at: 7519 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.11.0.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.27.0 - from the file "Required Folder"
Loaded at: 7520 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6421 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6422 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2409.107.0.19 - from the file "Required Folder"
Loaded at: 7522 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 37

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Escape Motions Connect 1.5.2 - from the file “C:\Users\Larry\AppData\Roaming\Adobe\CEP\extensions\com.escapemotions.psconnect\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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If there isn't a crash dialog, as suggested before, check the Windows Event viewer > Window Logs  > Application Logs & look for recent error/warning events. 

Also, if you're working through a Stylus/tablet input, disconnect it temporarily and check if that helps. 

Thanks!
Sameer K

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Engaged ,
Nov 15, 2024 Nov 15, 2024

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This is from right now, my first Photoshop use of the day, just opening a png file.

Windows Error Reporting:

Fault bucket 1227322052678877403, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 26.0.0.26
P3: 66f6f4dd
P4: ucrtbase.dll
P5: 10.0.19041.3636
P6: 81cf5d89
P7: 000000000007286e
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE0CA.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8BA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8F8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE918.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_d9ea1e4577eaff19a3e71486033702c23205054_a363e94b_5c3e032d-9688-42cf-a67c-74be483f2126

Analysis symbol:
Rechecking for solution: 0
Report Id: 40e667a7-febd-4746-94c0-377dc5dd0f74
Report Status: 268435456
Hashed bucket: 0332366daa760c4c310852e77eed80db
Cab Guid: 0

 

 

EventData

1227322052678877403
5
BEX64
Not available
0
Photoshop.exe
26.0.0.26
66f6f4dd
ucrtbase.dll
10.0.19041.3636
81cf5d89
000000000007286e
c0000409
0000000000000007

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE0CA.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8BA.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8EA.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8F8.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE918.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_d9ea1e4577eaff19a3e71486033702c23205054_a363e94b_5c3e032d-9688-42cf-a67c-74be483f2126

0
40e667a7-febd-4746-94c0-377dc5dd0f74
268435456
0332366daa760c4c310852e77eed80db
0

 

Application Error:

 

Faulting application name: Photoshop.exe, version: 26.0.0.26, time stamp: 0x66f6f4dd
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x1e84
Faulting application start time: 0x01db36a8f51d1a0c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 40e667a7-febd-4746-94c0-377dc5dd0f74
Faulting package full name:
Faulting package-relative application ID:

 

Details:

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2024-11-15T18:09:59.8542564Z

EventRecordID 52114

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer DESKTOP-3USNQ38

Security

- EventData

Photoshop.exe
26.0.0.26
66f6f4dd
ucrtbase.dll
10.0.19041.3636
81cf5d89
c0000409
000000000007286e
1e84
01db36a8f51d1a0c
C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe
C:\WINDOWS\System32\ucrtbase.dll
40e667a7-febd-4746-94c0-377dc5dd0f74

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Adobe Employee ,
Nov 15, 2024 Nov 15, 2024

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One of the broken links points to ucrtbase.dll. This can happen when there are corrupted VC++ files. 

Please head here and follow the step I've shared: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-launch-mfc140...

 

Let me know how it goes. Thanks!

Sameer K

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