• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Photoshop crashes after latest update

Community Beginner ,
Aug 23, 2022 Aug 23, 2022

Copy link to clipboard

Copied

After the last update (today is 08/23/22) photoshop keeps crashing every once in a while.

I couldn't catch a screenshot, but basically, the file i work in freezes and shows half of what's in the file (i have a few artboards) and half of the home screen. I could save it and move and close the window, but couldn't do anything else.If i zoom in or out, it keeps multiplying the visible part of the file (the picture i was working with), so it looks like a hundred of them is stacked on top of each other.

So far, i can ony resolve it but closing the program through task manager and reopening it.

I work on windows 10.

TOPICS
Windows

Views

78

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 24, 2022 Aug 24, 2022

Thank you for the screenshot @AlisaPodhaina 

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Thank you,

Likes

Translate

Translate
Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

Copy link to clipboard

Copied

Hi @AlisaPodhaina sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

could make a screenshot of it just now

AlisaPodhaina_0-1661357930339.png

 

i'll check the preferences and text back. Thank you @CoryShubert 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

AlisaPodhaina_0-1661358095021.png

trying to zoom out looks like this

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

Thank you for the screenshot @AlisaPodhaina 

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Thank you,

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 25, 2022 Aug 25, 2022

Copy link to clipboard

Copied

LATEST

Hi @CoryShubert

Thank you for this solution. So far so good, it didn't crash after applying this 🙂

Hopefully it stays that way!

Thanks again and have a wonderful day!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines