Photoshop crashes every time I open multiple jpegs

[marciojsanchez]

Hello All

I'm having an issue when opening multiple photos on CC. Let's say I want to open 30-40 photos at a time. Everytime I have a large number of photos open, CC crashes within minutes. Any help on this matter? Thanks.

{Thread renamed by moderator}

[Sahil.Chawla]

Hi There,

Sorry to hear about Photoshop crashing, let's make it right.

As Photoshop crashes everytime you open multiple images, could you please try enabling "Legacy compositing" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Also, what version of Photoshop and the Operating system are you working on?

Regards,
Sahil

[jordan128]

This is happening to me also, I actually onlye enabled the graphics processor and set to legacy compositing before it started happening, I'll open as little as 4 or 5 images at a time and it crashes, and actually have to restart laptop cos it just stays frozen with the loading wheel. I'm on a hp, windows 10, and radeon graphics card ( for gaming ) 8gb ram.

I've only recently gotten the subscription, if small issues like opening images are doing this I may cancel it, which is dissapointing. Gimp isnt as powerful but I'll go back to it and settle if this is the case. 

[Sahil.Chawla]

Hi Jordan,

Could you please let us know which version of Photoshop you're using? Have you tried updating the graphics drivers and see if it helps?

Also, are you opening images from the local drive or external/network drive?

Regards,
Sahil

[jordan128]

Latest version of ps, drivers are updated, I am opening from my local drive. 

I've found it's not when opening 4+ images together but if I have multiple images/ projects open in ps, but a very small amount considering. I had 2 projects and about 15 images, when I was opening more and crashing. Not a huge amount. So I had to keep under that to stop it, also noticed a lot of lag, especially brush / cursor lag when I was working with just under 15 open.

Just dissapointing, to have that happen really slows down work.

[Nancy OShea]

Go to Edit > Preferences...

How big is your Scratch Disk?

How much RAM is available to Photoshop?

The more scratch disk and RAM you have, the better your performance.

Failing that, disable non-essential processes.

Limit how many apps & images you open at one time.

Consult the system requirements:
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

[D Fosse]

Go into Camera Raw preferences and uncheck "use graphics processor".

By default jpegs with metadata adjustments will try to open through ACR. And ACR seems particularly vulnerable to buggy video drivers causing it to crash.

If that helps, update the driver from the manufacturer's site.

[Nils Christian5F9D]

Disable the gpu in the performance settings if you have radeon, that worked for me.

[aditjuniior]

Nice information, it working too for me

[thadcaper901]

Same issue and this worked for me. Thank you! 

[joeys9317720]

worked for me as well.

how after a year has this not been fixed? AMD cards are very popular and shouldn't be causing a crash when opening 3 or 4 files at once.

[Andres27276937dy3b]

Wow!! It worked!! Thanks!!