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Photoshop crashes on Intel Evo laptop

New Here ,
Apr 18, 2023 Apr 18, 2023

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I recently purchased an Intel Evo laptop and installed Adobe Photoshop on it. However, I've been encountering frequent crashes while using the software. The crashes seem to happen randomly, but they are more frequent when I'm working on large files or using specific features like 3D rendering. The crashes are quite frustrating and are causing me to lose work and productivity.

I have tried several troubleshooting steps to resolve the issue, including updating my graphics drivers, adjusting the performance settings, and disabling third-party plugins, but the problem persists. I also tried resetting the preferences of Photoshop, but that did not help either.

I'm not sure what else to do at this point, and I'm hoping someone in the Adobe Support Community can provide me with some guidance or advice. Has anyone else experienced similar issues with Photoshop on their Intel Evo laptop? Are there any known solutions or workarounds to prevent these crashes?

I have checked my laptop's specifications and confirmed that it meets the minimum requirements for Photoshop. The laptop is running on Windows 10 Home edition, with an 11th Gen Intel Core i7 processor, 16GB of RAM, and Intel Iris Xe Graphics.

Any help or advice would be greatly appreciated. Thank you in advance for your support

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Hey @Adhiyamaan29479459w5ui. Welcome to the Photoshop Community. I've checked your account & couldn't find any crash reports. If there is a crash report pop-up at crash, add your Adobe ID & submit the crash report to us.

 

The 3D features of Photoshop are deprecated & may be unstable. Please check this to learn more: https://helpx.adobe.com/photoshop/kb/3d-faq.html
If Photoshop crashes randomly, you can try this:

  • Go to Edit > Preferences > Performance > Uncheck 'Use Graphics processor' & restart Photoshop.

 

If this does not help, try the basic troubleshooting steps shared here: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

 

Let us know how it goes. Thanks!

Sameer K

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Hi @Adhiyamaan29479459w5ui Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

 

Offhand Looking at the specs on the site provided you most likely do not meet the GPU minimum requirements for VRAM. Intel Iris Xe are not meant for power rendering like 3D.

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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@Adhiyamaan29479459w5ui 

 

If you follow the earlier link from Sameer, you will read that 3D is being discontinued because it does not work with DirectX.

https://helpx.adobe.com/photoshop/kb/3d-faq.html

and that Adobe recommends using Photoshop version 22.2 (from February 2021) if you need to use 3D in Photoshop.

 

Jane

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