Photoshop crashes on launch - disable plug-ins

[default1cp16b459xr7]

I'm running Photoshop 24.7.0 on a MacOS 13.5 on a PowerBook Pro M1 Max

When I launch Photoshop I immediately get a "Adobe Photoshop 2023 quit unexpectedly." error message.

If I hold down the shift key when launching, to disable plug-ins, then it launches just fine. I removed everything from the plug-ins folder, but the behavior still exists.

Any ideas?

Thanks,

david,

[Ged_Traynor]

@default1cp16b459xr7 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Jeff Arola · Accepted solution]

There are two plugin folders for third party plugins:

Applications/Adobe Photoshop 2023/Plug-ins

and

Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC

[default1cp16b459xr7]

Thank you! Turns out a plug-in in the Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC folder was causing the problem

[Zae Zur · Accepted solution]

Thank you! I have been holding shift for 3 weeks to open PS! This fixed it, old plugins

[Luna angela_Arenas ap4960]

thanks! deleted some old uninstalled plugins and now its back to normal. been holding shift for like 4 months