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Photoshop crashes on launch - disable plug-ins

Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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I'm running Photoshop 24.7.0 on a MacOS 13.5 on a PowerBook Pro M1 Max

 

When I launch Photoshop I immediately get a "Adobe Photoshop 2023 quit unexpectedly." error message.

If I hold down the shift key when launching, to disable plug-ins, then it launches just fine. I removed everything from the plug-ins folder, but the behavior still exists.

 

Any ideas?

 

Thanks,

 

david,

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correct answers 2 Correct answers

Community Expert , Aug 03, 2023 Aug 03, 2023

There are two plugin folders for third party plugins:

 

Applications/Adobe Photoshop 2023/Plug-ins

 

and

 

Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC

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Explorer , Feb 20, 2024 Feb 20, 2024

Thank you! I have been holding shift for 3 weeks to open PS! This fixed it, old plugins

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Adobe
Community Expert ,
Aug 03, 2023 Aug 03, 2023

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@default1cp16b459xr7 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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There are two plugin folders for third party plugins:

 

Applications/Adobe Photoshop 2023/Plug-ins

 

and

 

Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Thank you! Turns out a plug-in in the Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC folder was causing the problem

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Explorer ,
Feb 20, 2024 Feb 20, 2024

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Thank you! I have been holding shift for 3 weeks to open PS! This fixed it, old plugins

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