Photoshop crashes on quit (saving stuck at 10%)

[Vincent Kruijt]

After updating to Big Sur 11.5.2 from Catalina my MacPro 2013 crashes when quiting Photoshop.

I removed preferences, reinstalled etc

[Derek Cross]

How much RAM and spare disk capacity do you have?

[Vincent Kruijt]

Hi Derek,

I have 32 gb ram and extra HD 6TB raid and more than 350 gb left on my HD

[Derek Cross]

It might be worth using the Adobe Cleaner Tool to uninstall Photoshop and then reinstall it: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Vincent Kruijt]

Hi Derek,

I don't have InDesign..

[Derek Cross]

Indeed, someone was talking to me as I posting and I put the wrong application name in!

I've corrected it now and it still applies, let us know how you get on.

[Vincent Kruijt]

I will try on monday, but I did a clean instal on a formatted disc..

[J453]

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Crash log may give some other clues.

[Vincent Kruijt]

Hi Jeffrey,

I think the problem is as follows:

Photoshop stops saving my document and therefore it won't close obviously.

It says 10% is being saved and it stops there.

I've unmounted external disks and was trying saving to desktop.

I've tried several file's..

This is why I had to force quit Photoshop.

Nothing works.

Sincerely,

Vincent Kruijt.

[Vincent Kruijt]

Did a fresh install from CC without preferences on new system (Big Sur) on a formatted disc.

I can't save a file in Photoshop.

It writes a file, but it is empty and I have to force quit because there's no progres and Photoshop prevents me to quit in a normal way. ('Photoshop will be closed after saving document')

'10% is being saved' it says and stops there.

Tried with several discs and permisions on that discs. Also saving on desktop is impossible.

I also tried older versions of Photoshop.

From Capture One I can save files where ever I want.

Photoshop has full disc acces in Privacy settings.

[PECourtejoie]

Gooie dag, I merged your two threads for the same problem.

[PECourtejoie]

So now, it is Photoshop 22.5, what was the older version you had?

Did you use the CC cleaner?

[Vincent Kruijt]

I tried CC cleaner with no result

The oldest version I tried was 21.2.11, the latest I can download.

[TheDigitalDog]

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

[J453]

Here are instructions for both the troubleshooting steps @TheDigitalDog suggested:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions 

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#safemode 

Are you saving to an external drive formatted for exFAT? Does it save OK saving to the internal harddrive (e.g. the desktop)?

[Vincent Kruijt]

Hi Jeffrey,

Thank you for your advice but sofar to no result.

Right now I've formatted my disc and installed a brand new system with nothing on it but Adobe cc and Photoshop. One monitor attached and nothing else. No usb or thunderbolt. No information was transferred from previous system.

Photoshops freezes on quit. It is now possible to save an image.

Please se attached spindump.

Hope to hear from you!

Sincerely Vincent Kruijt

[Vincent Kruijt]

A new graphics card did the trick!

Thanks for all the good help.

Vincent.

[PECourtejoie]

Wow! it sounds crazy! Could you share what was the old Graphics card, and the new one?

Too bad you did not have the old help>system info; could you see if you can find some crash logs? see: https://helpx.adobe.com/photoshop/kb/interpret-crash-report.html

check in  

• Users/<your user name>/Library/Logs/CrashReporter

[Vincent Kruijt]

One of the two graphics cards was defect and caused several problems on my Mac.

The Mac was more or less still functioning on one card, and I could not find the cause of the problem myself.

Tried several solutions from this thread, erased my disc etc to no result.

I had it checked and repaired and everything works fine now.

My graphics cards 2x AMD FirePro D500.

It was not software related.