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Photoshop crashes on quit (saving stuck at 10%)

Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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After updating to Big Sur 11.5.2 from Catalina my MacPro 2013 crashes when quiting Photoshop.

I removed preferences, reinstalled etc

 

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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How much RAM and spare disk capacity do you have?

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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Hi Derek,

I have 32 gb ram and extra HD 6TB raid and more than 350 gb left on my HD

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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It might be worth using the Adobe Cleaner Tool to uninstall Photoshop and then reinstall it: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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Hi Derek,

I don't have InDesign..

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Indeed, someone was talking to me as I posting and I put the wrong application name in!

I've corrected it now and it still applies, let us know how you get on.

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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I will try on monday, but I did a clean instal on a formatted disc..

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

Crash log may give some other clues.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Hi Jeffrey,

I think the problem is as follows:

Photoshop stops saving my document and therefore it won't close obviously.

It says 10% is being saved and it stops there.

I've unmounted external disks and was trying saving to desktop.

I've tried several file's..

This is why I had to force quit Photoshop.

 

Nothing works.

 

Sincerely,

Vincent Kruijt.

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Did a fresh install from CC without preferences on new system (Big Sur) on a formatted disc.

I can't save a file in Photoshop.

It writes a file, but it is empty and I have to force quit because there's no progres and Photoshop prevents me to quit in a normal way. ('Photoshop will be closed after saving document')

'10% is being saved' it says and stops there.

Tried with several discs and permisions on that discs. Also saving on desktop is impossible.

I also tried older versions of Photoshop.

From Capture One I can save files where ever I want.

Photoshop has full disc acces in Privacy settings.

 

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Gooie dag, I merged your two threads for the same problem.

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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So now, it is Photoshop 22.5, what was the older version you had?

Did you use the CC cleaner?

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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I tried CC cleaner with no result

The oldest version I tried was 21.2.11, the latest I can download.

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Here are instructions for both the troubleshooting steps @thedigitaldog suggested:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions 

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#safemode 

 

Are you saving to an external drive formatted for exFAT? Does it save OK saving to the internal harddrive (e.g. the desktop)?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hi Jeffrey,

Thank you for your advice but sofar to no result.

Right now I've formatted my disc and installed a brand new system with nothing on it but Adobe cc and Photoshop. One monitor attached and nothing else. No usb or thunderbolt. No information was transferred from previous system.

Photoshops freezes on quit. It is now possible to save an image.

Please se attached spindump.

Hope to hear from you!

Sincerely Vincent Kruijt

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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A new graphics card did the trick!

Thanks for all the good help.

 

Vincent.

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Wow! it sounds crazy! Could you share what was the old Graphics card, and the new one?

Too bad you did not have the old help>system info; could you see if you can find some crash logs? see: https://helpx.adobe.com/photoshop/kb/interpret-crash-report.html

check in  

  • Users/<your user name>/Library/Logs/CrashReporter

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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LATEST

One of the two graphics cards was defect and caused several problems on my Mac.

The Mac was more or less still functioning on one card, and I could not find the cause of the problem myself.

Tried several solutions from this thread, erased my disc etc to no result.

I had it checked and repaired and everything works fine now.

My graphics cards 2x AMD FirePro D500.

It was not software related.

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