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Photoshop crashes using Quick Selection tool

Advisor ,
Nov 18, 2023 Nov 18, 2023

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Photoshop keeps crashing when I use the Quick Selection tool.  I have clicked through the error message checking off the various suggestions:  restarted PS and my computer; made sure I have current PS version (25.1); reset Preferences (so "more stable" is selected instead of "faster" for image processsing); I have  also followed the steps below re the graphics driver.  

 

  1. Right-click anywhere on the desktop and choose the NVIDIA control panel.
  2. Click Manage 3D settings.
  3. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the Preferred graphics processor to High-performance NVIDIA processor.

 

I'm also pasting the Sytem Info below in case trhat's helpful.  What's not clear to me is if the I have the latest NVDIA graphics driver installed.  My GPU processor is NVIDIA GeForce GTX 1050 Ti.  When I go to NVIDIA that one is not avaialble; rather the options are 1650 Ti and 1660 Ti.  I wonder if I should install one of those.  Any help would be appreciated.  (It's frustrating NVIDIA doesn't prompt me to install the current driver or otherwise identify if mine is outdated).  Thanks.  

 

Adobe Photoshop Version: 25.1.0 20231016.r.120 ca99df2 x64
Number of Launches: 357
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.2715
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2208 MHz
Built-in memory: 32612 MB
Free memory: 20905 MB
Memory available to Photoshop: 25066 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 6.9.6
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.6.4.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1050 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,017 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=9244202 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64

[650 ms]
Start sniffer 2023-11-18 14:46:48
# Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=9244202 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64

{78 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 Ti index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1050 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY2
GPU accessible RAM: 4,017 MB
VRAM: 4,017 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,098 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-06-23 000000.000000-000
Driver age: 5 months
Driver version: 31.0.15.3640
Supports UMA: UNSUPPORTED
D3D-ID: 7308

Device 1
Name: Microsoft Basic Render Driver
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,098 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,098 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: UNKNOWN
Driver date: UNKOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Supports UMA: SUPPORTED
D3D-ID: 140
End platform native
{250 ms}

{250 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY2
GPU accessible RAM: 4,212 MB
VRAM: 4,212 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,098 MB
API version: 2.1 (2.1.2 NVIDIA 536.40)
Device version: 2.1 (2.1.2 NVIDIA 536.40)
Vendor name: NVIDIA
Driver date: 2023-06-23 000000.000000-000
Driver age: 5 months
Driver version: 31.0.15.3640
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{441 ms}

{441 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 80 GB / s
Compute score: 905.692
Device name string: NVIDIA GeForce GTX 1050 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{610 ms}

Exit code kExitNormal
End sniffer 2023-11-18 14:46:48
[kStatusNormal, kExitNormal]

[650 ms]
Finish RunAllAPIs

[2306 ms]
Start GetSnifferResult

[2306 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970359684075628211
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\2230986\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 10.9T, 7.62T free
F:\, 10.9T, 8.11T free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/07/07-12:59:17 79.62ab650 79.62ab650
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 13.2.0.202308091502_65b8636
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.1
PSViews.dll Adobe Photoshop 2024 25.1
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0


Required plugins:

Accented Edges 25.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.1 - from the file “Filter Gallery.8bf”
Average 25.1 - from the file “Average.8bf”
Bas Relief 25.1 - from the file “Filter Gallery.8bf”
BMP 25.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.1 - from the file “Filter Gallery.8bf”
Charcoal 25.1 - from the file “Filter Gallery.8bf”
Chrome 25.1 - from the file “Filter Gallery.8bf”
Cineon 25.1 - from the file “Cineon.8bi”
Clouds 25.1 - from the file “Clouds.8bf”
Color Halftone 25.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.1 - from the file “Filter Gallery.8bf”
Conté Crayon 25.1 - from the file “Filter Gallery.8bf”
Craquelure 25.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.1 - from the file “Filter Gallery.8bf”
Crystallize 25.1 - from the file “Standard MultiPlugin.8bf”
Cutout 25.1 - from the file “Filter Gallery.8bf”
Dark Strokes 25.1 - from the file “Filter Gallery.8bf”
De-Interlace 25.1 - from the file “Standard MultiPlugin.8bf”
Dicom 25.1 - from the file “Dicom.8bi”
Difference Clouds 25.1 - from the file “Clouds.8bf”
Diffuse Glow 25.1 - from the file “Filter Gallery.8bf”
Displace 25.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.1 - from the file “Filter Gallery.8bf”
Entropy 25.1 - from the file “statistics.8ba”
Export Color Lookup Tables 25.1 - from the file “Export3DLUT.8be”
Extrude 25.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.1 - from the file “FastCore.8bx”
Fibers 25.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.1 - from the file “Filter Gallery.8bf”
Filter Gallery 25.1 - from the file “Filter Gallery.8bf”
Fresco 25.1 - from the file “Filter Gallery.8bf”
Glass 25.1 - from the file “Filter Gallery.8bf”
Glowing Edges 25.1 - from the file “Filter Gallery.8bf”
Grain 25.1 - from the file “Filter Gallery.8bf”
Graphic Pen 25.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.1 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.1 - from the file “Filter Gallery.8bf”
JPEG 2000 25.1 - from the file “JPEG2000.8bi”
Kurtosis 25.1 - from the file “statistics.8ba”
Lens Blur 25.1 - from the file “Lens Blur.8bf”
Lens Correction 25.1 - from the file “Lens Correction.8bf”
Lens Flare 25.1 - from the file “Standard MultiPlugin.8bf”
Liquify 25.1 - from the file “Liquify.8bf”
Matlab Operation 25.1 - from the file “ChannelPort.8bf”
Maximum 25.1 - from the file “statistics.8ba”
Mean 25.1 - from the file “statistics.8ba”
Measurement Core 25.1 - from the file “MeasurementCore.8me”
Median 25.1 - from the file “statistics.8ba”
Mezzotint 25.1 - from the file “Standard MultiPlugin.8bf”
Minimum 25.1 - from the file “statistics.8ba”
MMXCore Routines 25.1 - from the file “MMXCore.8bx”
Mosaic Tiles 25.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.1 - from the file “Filter Gallery.8bf”
Note Paper 25.1 - from the file “Filter Gallery.8bf”
NTSC Colors 25.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.1 - from the file “Filter Gallery.8bf”
OpenEXR 25.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.1 - from the file “Filter Gallery.8bf”
Palette Knife 25.1 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.1 - from the file “Standard MultiPlugin.8bf”
PCX 25.1 - from the file “PCX.8bi”
Photocopy 25.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.1 - from the file “ChannelPort.8bf”
Pinch 25.1 - from the file “Standard MultiPlugin.8bf”
Pixar 25.1 - from the file “Pixar.8bi”
Plaster 25.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.1 - from the file “Filter Gallery.8bf”
Pointillize 25.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.1 - from the file “PBM.8bi”
Poster Edges 25.1 - from the file “Filter Gallery.8bf”
Radial Blur 25.1 - from the file “Standard MultiPlugin.8bf”
Radiance 25.1 - from the file “Radiance.8bi”
Range 25.1 - from the file “statistics.8ba”
Render Color Lookup Grid 25.1 - from the file “Export3DLUT.8be”
Reticulation 25.1 - from the file “Filter Gallery.8bf”
Ripple 25.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.1 - from the file “Filter Gallery.8bf”
Save for Web 25.1 - from the file “Save for Web.8be”
ScriptingSupport 25.1 - from the file “ScriptingSupport.8li”
Shear 25.1 - from the file “Standard MultiPlugin.8bf”
Skewness 25.1 - from the file “statistics.8ba”
Smart Blur 25.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.1 - from the file “Filter Gallery.8bf”
Solarize 25.1 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.1 - from the file “Filter Gallery.8bf”
Spherize 25.1 - from the file “Standard MultiPlugin.8bf”
Sponge 25.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.1 - from the file “Filter Gallery.8bf”
Stained Glass 25.1 - from the file “Filter Gallery.8bf”
Stamp 25.1 - from the file “Filter Gallery.8bf”
Standard Deviation 25.1 - from the file “statistics.8ba”
Sumi-e 25.1 - from the file “Filter Gallery.8bf”
Summation 25.1 - from the file “statistics.8ba”
Targa 25.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.1 - from the file “Filter Gallery.8bf”
Tiles 25.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.1 - from the file “Filter Gallery.8bf”
Twirl 25.1 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.1 - from the file “Filter Gallery.8bf”
Vanishing Point 25.1 - from the file “VanishingPoint.8bf”
Variance 25.1 - from the file “statistics.8ba”
Water Paper 25.1 - from the file “Filter Gallery.8bf”
Watercolor 25.1 - from the file “Filter Gallery.8bf”
Wave 25.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.1 - from the file “WIASupport.8li”
Wind 25.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.1 - from the file “WBMP.8bi”
ZigZag 25.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.1.0.7 - from the file "Required Folder"
CDO: 1.143.0
CmdN: 1.18.32
CDP: 1.167.0
Loaded at: 156 ms - launch time impact: 53 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 4042 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.40.3.0 - from the file "Required Folder"
Loaded at: 3225 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 4045 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder"
Loaded at: 4048 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.32.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder"
Loaded at: 4051 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.3.7.0 - from the file "Required Folder"
Loaded at: 4053 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3390 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3392 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2307.79.1.8 - from the file "Required Folder"
Loaded at: 4057 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 29

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

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correct answers 1 Correct answer

Community Expert , Nov 21, 2023 Nov 21, 2023

@bartonlew try going to Photoshop Preferences/Tech Preview and checking on Older GPU. Restart PS.

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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@bartonlew 1. Turn off hyperthreading in the NVIDIA controls. 

2. Make sure you are using Studio drivers, not gaming.

3. Update your graphics card driver - 5 mo out of date. 

4. Then try resetting your preferences manually:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Advisor ,
Nov 20, 2023 Nov 20, 2023

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Thanks..  NVIDIA has an app where you update your drivers.  I fogto that and did not have it installed.  Drivers have been updated.  But re your #s 1 and 2 - where is hyperthreading?  In the NVIDIA Control Panel somehwere?  I could not find it.  Also where do you select Studio drivers as you direct - in the Control Panel?  I selected Hi-performance NVIDIA Processor in Manage 3D settings but you may be talking about something else.  Thanks.  

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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Hyperthreading is the high performance setting. Studio drivers are physically different downloads than gaming.

https://www.nvidia.com/download/driverResults.aspx/193235/en-us/

 

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Advisor ,
Nov 20, 2023 Nov 20, 2023

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Thanks.  Just got off the phone with NVIDIA.  They say the driver upgrade is a software update and that the graphics processor is hardware, which version that I have is mostly incompatible with the current version of Photoshop, 25.1.   They say the driver update only does so much to help.  And that I bascially need a processor upgrade, but it's not possible to do that in a laptop because, unlike a desktop, the processsor is soldered onto the motherboard.  They suggest working with an older version of Photoshop, going back to 2020.  I clicked on the Studio driver link you sent while on the phone with this guy and got an "unconfirmed" file type in my Downloads folder.  Then he started explaining the above.  Now I check my Downloads folder and the driver is in there.  I'll install it.  Meanwhile, do you have any thoughts on the above?  Many thanks.  

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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Your GPU should work with current Photoshop builds. The tech is correct the driver updates are software updates and will help with PS compatibility. I wouldn't see a new to update the hardware (yet).

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Advisor ,
Nov 20, 2023 Nov 20, 2023

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Thanks.  I installed the Studio driver and was struck by how much faster my computer is running.  I went to the same file to replicate the error and it occurred again (PS crashing when I use the Quick Selection tool after making a fairly large selection).  What I had not yet done from your instructions above was reset Preferences manually.  Do I do this by clicking on Reset Preferences on Quit as shown in the dialog box below?

 

Also, can you please clarify:  you said "Hyperthreading is the high performance setting."  Does this mean this is not the setting I want?  And if so, what instead:  "Auto-Select"?  Thank you.  

 

bartonlew_0-1700528434169.png

 

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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One other option is under Image Processing change the settings to More Stable.

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Advisor ,
Nov 21, 2023 Nov 21, 2023

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Thanks.  I had already done that (selected More Stable).  I saw that you had suppleid a link for resetting Preferences and so I also did that.  Now I've checked off all the boxes (except that I'm still not sure if I should have high performance setting selected in the NVIDIA control panel but I do).  PS is still crashing at the same place so what I may do is split the selection in half (do it in 2 stages).  I beleive there is a known issue with PS crashing using this feature so I may research it more.  But it's not happening in any other instance than this one so the splitting may be an acceptable workaround for this particular situation.  

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Advisor ,
Nov 21, 2023 Nov 21, 2023

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The problem is now worse.  I am barely able to use the Quick Selection tool without PS crashing.  Very frustrating.  

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@bartonlew try going to Photoshop Preferences/Tech Preview and checking on Older GPU. Restart PS.

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Advisor ,
Nov 30, 2023 Nov 30, 2023

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Interesting.  This seems to have worked.  The document no longer crashes when making the quick selection.  Which begs this question:  if the processor is hard wired, what does selecting Older GPU achieve?  It is not, obviously, replacing the processor, since that would be a physical operation which, in any case, is not possible on a laptop, or that's what I have been told.  On the other hand, the graphics driver is software which, when updated, does not address the incompatability issues of the processor.  So my assumption is that Older GPU is selecting an older driver which is compatible with the processor, and that's why there is no crashing.  Is that right?  On a related note, I get the error message below when and only when I unplug my laptop and connect it to my Epson Surecolor printer.  Why would I get the message about driver incompatability only when I am trying to print?  Thanks.  

 

bartonlew_0-1701402450278.png

 

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