Photoshop crashes when trying to open photos after unistalling Lighroom

New Here ,
Nov 20, 2021 Nov 20, 2021

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Yesterday i installed Lightroom to edit my photos, but neither versions of the app worked on my PC (granted, they are quite old, so that didn't surprise), so i unistalled them through Adobe Cloud. Since Lightroom didn't work, i decided to edit my pictures in Photoshop, but now eveyrtime i try to open them in the app, a interface like Lightroom's opens and my Photoshop crashes. I go to the link Adobe says has the fix for the crash and nothing there has anything to do with my problem. What can i do to fix this?

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Adobe Employee ,
Nov 20, 2021 Nov 20, 2021

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

After submitting a crash log, ff you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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