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Photoshop crashes while using scaling tool

Explorer ,
Dec 28, 2022 Dec 28, 2022

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Hi, 

 

I've experienced recently a lot of crashes while using the Photoshop scaling tool (old version).

 

Details: I shift four layers containing objects from one file to another. In the target file I need to scale down all four combined layers. While scaling Photoshop crashes, no time to safe anyting, within a split second the app is closed. Thing is, it happened with 23.5.2 first, then I uninstalled it an used the previous version, happend the same, also with 24.1.

 

Plattform iMac i9, 64 GB Ram, Radeon Pro 580X 8 GB, MacOS 11.7.2

 

Thank you for taking time.

 

Cheers

Anna

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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In addition: However, this doesn't happen every time.

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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When Photoshop crashes or freezes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

If that doesn't work, a few other areas to try: 

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Better? 

 

If that doesn't work, Go back into Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Better? 

 

You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas' options, then restart Photoshop. Does this work? 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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Hi,

Thank you. I'll try these options. But since the crash doesn't happen every time, it will need some time to check it.

 

Cheers

Anna

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